Descripción de la oferta
Location: Barceló Málaga, Málaga, España
Job Type: Full time
Job Requisition ID: JR****
What will you do?
En colaboración con el/la Jefe/a de departamento, supervisar diariamente el planning de reservas de habitaciones a corto, medio y largo plazo, informes de ocupación y estadísticas, así como la lista de "no llegados", clientes VIP, etc.
Comprobar los Rooming List de los grupos, asignación de habitaciones y cambios.
Atender, registrar y asignar habitaciones personalmente a clientes cuando es necesario.
Atender personalmente reclamaciones, informando de las mismas a los departamentos afectados.
Proponer al/a la Jefe/a de Departamento las mejoras que estime oportunas.
Colaborar con el/la Jefe/a de Recepción y la dirección en la política de tarifas de habitaciones.
Facturación de Eventos.
Cierres diarios de producción nocturnos.
What are we looking for?
Formación: Grado en Turismo, ADE o similar.
Ciclo Formativo Superior Hostelería.
Experiencia: mínima de dos años en puesto similar.
Idiomas: inglés alto, valorable segundo idioma especialmente italiano y francés.
Dominio Programa OPERA CLOUD, CRM, BEA, EXCEL.
Habilidades de comunicación e interpersonales.
Orientación al cliente.
Trabajo en equipo.
Capacidad de planificación y organización.
Resolución de problemas y toma de decisiones.
Capacidad de gestionar equipos de trabajo.
Benefits
You will have the opportunity to work in a flexible, collaborative, and responsible work environment, surrounded by the best colleagues.
Why limit yourself to one location when you can move between countries and work in different areas of the company?
At Barceló Hotel Group, we offer you geographical mobility and the chance to gain knowledge about various products and services throughout your career.
We understand that a committed and experienced team is essential for growth.
That's why we have specific career plans available in different areas of the company, which you can join.
You will have access to the best training programs in the market, tailored to your position within the company.
Additionally, because we strongly believe in personal development, we provide a wide range of open training activities through our Barceló Campus e-learning platform.
We invite you to explore Barceló Responsible, our Corporate Responsibility brand.
We want you to join us in our commitment to building a better future.
Exclusive discounts on hotels and travel for you, your family, and friends.
Access to a health insurance policy with numerous advantages and special conditions for the Barceló group.
Ongoing discounts with various companies related to leisure and free time.
Special offers with product and service companies.
Exclusive agreements with different training and business schools.
Contract Type
Fijo
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