Descripción de la oferta
German-Speaking Account Manager – Customer Success & Optimization
Location: Barcelona, SpainWork Type: On-site (with potential hybrid model)Schedule: Full-time (39h/week)
Job Description
We are looking for a German-speaking Account Manager to join a dynamic team in Barcelona. In this role, you will focus on customer success, retention, and account optimization, supporting clients while helping them improve performance and grow their business.
You will build strong relationships with customers, optimize account performance, and identify opportunities for growth through product and process improvements.
Responsibilities
Account Management & Client Success
Provide ongoing support and relationship management for new and existing clients
Build strong long‑term partnerships and ensure high customer satisfaction
Proactively address client questions, concerns, and needs
Support clients in optimizing account performance and improving service quality
Manage a portfolio of accounts and monitor account performance
Use CRM and customer success tools to track progress and manage workflows
Meet outreach targets and engagement KPIs
Ensure consistent progress toward client growth and retention goals
Identify opportunities for account growth and operational improvements
Collaborate with internal teams and stakeholders to deliver the best results
Stay updated on industry trends and new tools
Participate in training, development, and knowledge‑sharing initiatives
Requirements
1–2 years of experience in Customer Success, Account Management, or a client‑facing role
BA/BS degree or equivalent practical experience
C2 level of German and proficient English
Strong communication, relationship‑building, and problem‑solving skills
Proven ability to work in a performance‑driven environment
Strong organizational skills and ability to manage multiple accounts simultaneously
Excellent written and verbal communication skills
Experience using CRM platforms (e.g., Salesforce or similar tools)
Background in hospitality, property management, or related industries
Strong analytical and problem‑solving abilities
Ability to improve processes and identify opportunities for growth
Emotional intelligence and strong interpersonal skills
Solution‑oriented mindset and proactive approach to challenges
Ability to collaborate effectively within cross‑functional teams
Salary & Benefits
From 23.876,19 € (minimum) up to 30.000,00 €(maximum) base salarygross/year
Up to €3,50,maximum bonus up to 4.290,00 €performance bonus/year
Relocation support for candidates outside Spain
Referral program with bonuses for successful referrals
Continuous training, certifications, and career development opportunities
Clear career growth path within an international environment
Modern office location in Barcelona near the waterfront
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