Descripción de la oferta
The Account Specialist position plays a critical role in supporting account executives and account managers and ensuring smooth customer operations. Their metrics reflect their efficiency, accuracy, and contribution to overall account management success to drive sales, upsells, cross sells, and renewals and provide exceptional customer service. Please note this is a sick leave coverage contract . About the Role Track and manage all customer renewals, ensuring timely and accurate processing Assist account executives and account managers with sales, upsell and cross sell opportunities and renewals by providing relevant data and insights. Collaborate with account executives and managers to develop sales and renewal strategies and identify potential risks. Prepare and send out quotes, contracts, and other necessary documentation. Serve as a point of contact for customers regarding sales, renewal, and support inquiries. Provide regular updates to the sales team and management on sales, renewal status and performance metrics Communicate with customers regarding upcoming renewals, addressing any questions or concerns. Analyze customer data to identify trends and opportunities for improvement Maintain and update customer information in the CRM system – Salesforce About You Experience in account management, retention & renewals, sales, or a related field. Excellent communication and interpersonal skills. Fluency in English; German is desirable. Proficiency in CRM software and sales tools, driving utilization of tools and process training. Salesforce and Microsoft Excel. Ability to negotiate complex terms and conditions and close agreements for the sale and license of software and technology, including services. Ability to find solutions to difficult or complex issues by defining the problem, determining the cause of the problem, identifying/prioritizing/selecting alternatives and then implement. Ability to analyze market data, feedback, and sales performance to inform strategies and decisions. Strong organizational skills with the ability to manage multiple tasks and deadlines. Strong grasp of sales processes and strategies, with the ability to develop value propositions that address customer use cases with solutions from product portfolio. Ability to work effectively with cross-functional teams. What’s in it For You? Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro‑bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug‑free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. #J-18808-Ljbffr
