Descripción de la oferta
Role OverviewThe Warranty Specialist is responsible for the day‑to‑day administration, control, and analysis of warranty claims within the Spanish dealer network. Reporting to the Technical & Quality Manager, the role ensures warranty correctness, policy compliance, cost control, and timely resolution of dealer submissions, while supporting transparency and continuous quality improvement.Key ResponsibilitiesWarranty Claim ManagementReview and process dealer warranty claims for accuracy, completeness, and compliance with warranty policies.Validate labour operations, parts usage, and supporting documentation prior to approval or rejection.Ensure claims are handled within defined timelines and service level expectations.Warranty Policy & Dealer SupportAct as the primary warranty point of contact for the Spanish dealer network.Support dealers in correct application of warranty policies, procedures, and documentation standards.Provide clear guidance on claim rework, rejection reasons, and corrective actions.Warranty Analysis & Cost ControlMonitor warranty trends, repeat repairs, and abnormal claim patterns.Identify potential risks related to cost exposure, incorrect repairs, or misuse of warranty coverage.Escalate systemic issues and cost risks to the Technical & Quality Manager.Technical & Quality InterfaceWork closely with Technical Support to ensure technical justification aligns with approved warranty outcomes.Support quality investigations by providing warranty data and analysis linked to field issues.Contribute to root‑cause analysis and continuous improvement initiatives.Recalls & Service Campaign SupportEnsure correct claim submission processes and reporting in line with campaign instructions.Qualificaton3 plus years experience in automotive warranty administration, aftersales operations, or service supportStrong understanding of warranty policies, dealer workflows, and cost control principlesGood technical awareness of vehicle systems and repair processesHigh attention to detail with analytical and reporting skillsConfident dealer communication and problem‑solving capabilityFluent Spanish and English required
