Descripción de la oferta
The RoleAumente sus posibilidades de llegar a la fase de entrevista leyendo la descripción completa del puesto y enviando su solicitud sin demora.We are looking for a motivated Client Advisor to join our team part‑time at our upcoming Diamonds Factory store in Barcelona.In this role, you will be the first point of contact for our customers, provide personalized consultations, and ensure an exclusive shopping experience. Together with the store team, you will help establish our brand in the vibrant city of Barcelona and create unforgettable moments for our customers.Your ResponsibilitiesCustomer Consultation:Conduct one‑hour consultation appointments in a lounge setting—listen actively, understand customer wishes, and guide them through the bespoke design process.Customer Experience:Deliver a seamless, luxurious experience from greeting to after‑sales service— including regular updates and personal attention.Sales Targets:Achieve monthly sales goals through consultative, personalized selling and confident, empathetic closing.Product Knowledge:Deepen your knowledge of our collections, materials, and craftsmanship to advise customers expertly.CRM & Processes:Use internal systems to manage orders, track inquiries, and maintain customer information accurately.Brand Ambassador:Represent Diamonds Factory professionally and stylishly, maintain showroom presentation, and ensure excellent customer service.Teamwork:Collaborate closely with colleagues and internal departments, support visual merchandising, and keep the showroom welcoming and organized.Your Profile1–2 years of experience in premium or luxury retail with proven sales successEducation or knowledge in jewelry, gemology, or luxury products (e.g., GIA, JAA) is an advantageExcellent communication skills, both verbal and writtenExperience with phone, video, and in‑person consultationsQuick learner with the ability to master new systems and solve problems independentlyProactive, engaged approach - you enjoy going beyond core responsibilitiesTeam player with a positive, solution‑oriented attitudeCreative eye for style and passion for bespoke jewelry piecesHigh attention to detail - from product presentation to customer communicationCustomer‑focused mindset and professional demeanor as a brand ambassadorWell‑groomed, stylish appearance in line with our brand aestheticWillingness to occasionally support other stores in the regionAvailability during weekends and peak sales periods is requiredFluency in Spanish and English is required for this roleBirthday Off:One additional paid day off on your birthdayPerkbox:Shopping discounts, wellness benefits, and employee recognitionExtended Leave Policies:Clear processes and additional supportCareer Opportunities:Work with a global luxury brand expanding in EuropeLearning & Development:Ongoing training and development opportunitiesMore exciting benefits to come!Our Commitment to Diversity & InclusionThe Neve Jewels Group is an equal opportunity employer. We are committed to creating a work environment that supports, inspires, and respects all individuals. xcskxlj We do not discriminate based on gender, origin, skin color, religion, age, disability, sexual orientation, marital status, or other characteristics.#J-18808-Ljbffr
