Descripción de la oferta
Experteer OverviewAs Cloud Technical Lead, you will steer hosted and remotely managed SAS environments, ensuring smooth delivery from kickoff to go-live. You'll partner with customers, analysts, and delivery teams to resolve complex issues and drive operational excellence. Your leadership will guide deployment, upgrades, and automation, shaping service quality and incident response. This role offers impact across global teams and a focus on continuous improvement within SAS Cloud. Compensaciones / Beneficios Lead hosted and remote SAS projects from kickoff to go-live with technical oversight Consult on major post-deployment changes (upgrades, migrations) and resolve recurring issues Define technical requirements to improve stability and monitoring while adhering to SAS Cloud standards Act as SAS Administrator for complex tasks, configure mid-tier software, manage containers, and develop SAS/third-party tooling Apply ITSM practices for change/incident/problem management and maintain runbooks and knowledge bases Provide exceptional customer service and coordinate with support teams and vendors to ensure satisfaction Facilitate knowledge transfer and share best practices to foster team growth Ensure compliance with security policies supporting secure software development goals Contribute to quality, efficiency, and automation initiatives in service delivery Collaborate with global R&D, Product, Technical Support, and CIS teams for high service quality Demonstrate a proactive, continuous-improvement mindset Responsabilidades Experience writing programs in more than one language Two years of end-user and system administrator consulting or equivalent first-level consulting Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent) Fluent in English and Italian; knowledge of another European language is a plus Experience with SAS Administration or support Experience in enterprise software/hardware support, consulting, or training Experience with UNIX or Linux in enterprise environments Equivalent combination of education, training, and experience Requisitos principales-
