Descripción de la oferta
CRM Dynamics – Dynamics 365 Customer Service Specialist - ODS Country: Spain IT STARTS HEREOpen Digital Services, part of the Santander Group, is seeking a Microsoft Dynamics 365 Customer Service specialist based in Madrid to help design, configure, and customize our CRM platform. The role focuses on development and optimization of Dynamics 365 solutions to align with business requirements and best practices.ResponsibilitiesConfigure and customize Microsoft Dynamics 365 Customer Service.Design and implement solutions aligned with functional and business requirements.Develop and extend platform capabilities using JavaScript / TypeScript, custom plugins in .NET (C#), and PowerApps Component Framework (PCF).Integrate Dynamics 365 with external systems and services.Ensure solutions follow Microsoft best practices in performance, scalability, and maintainability.RequirementsProfessional ExperienceProven hands‑on experience with Microsoft Dynamics 365 Customer Service (required).Strong experience in configuration and customization of Dynamics 365 (required).Practical experience with JavaScript development within Dynamics 365 (required).Plugin development in .NET (C#) (required).EducationBachelor’s degree in Computer Science, Information Technology, Engineering, or related field (required).Master’s degree (preferred).LanguageEnglish (required).Hard SkillsExperience with TypeScript (preferred).Experience with Dynamics 365 integrations and external services (preferred).Knowledge of Power Platform (Power Automate, Power Apps) (preferred).Microsoft certifications related to Dynamics 365 or Power Platform (preferred).Soft SkillsExperience working in Agile environments (Scrum, Kanban).Familiarity with collaboration tools such as Jira.Strong analytical skills to evaluate functional requirements and align them with product capabilities.Ability to work autonomously, ensuring high‑quality delivery.Strong communication and teamwork skills.BenefitsCompetitive reward package that reflects the impact you create.Health and wellness support through BeHealthy.Parental leave and childcare support.Family‑friendly programmes across life stages.Global opportunities and broad career paths.Volunteering time during working hours.Equal OpportunityOpen Digital Services is an equal opportunity employer. All applicants will be considered without regard to gender identity, sexual orientation, ethnicity, religion, age, political orientation, union membership, or disability status. The personal data you provide will be processed by Open Digital Services, S.L. as part of the selection process in accordance with applicable data protection laws.
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