Descripción de la oferta
About usLeica Geosystems, part of Hexagon, is a world-renowned Swiss precision instrument company with over 200 years of experience in measurement and survey technology. Headquartered in Heerbrugg, Switzerland, Leica Geosystems develops and manufactures products for surveying, geographical measurement, and construction, and is the global market leader for geodetic instruments. Trusted by professionals across engineering, construction, mining, and public safety, Leica Geosystems combines a legacy of Swiss craftsmanship with cutting-edge digital innovation.Hexagon is a global leader in sensors, software, and autonomous solutions with approximately 21,000 employees across 50 countries. Hexagon's Geosystems division provides a comprehensive portfolio of digital solutions that capture, measure, and visualize the physical world, enabling data-driven transformation across industry ecosystems.¿Tiene las cualificaciones y habilidades adecuadas para este trabajo? Descúbralo a continuación y pulse en "solicitar" para ser considerado.Role & purpose of the positionTo provide efficient and courteous customer care to existing and potential customers based in the Nordic Region (Finland/Sweden).To provide the required office support for sales and support personnelHandling general enquiries from customers, salesDuties & responsibilitiesManage the sales order process through to billing using SAP status reports, ensuring that corporate guidelines on the method of shipment are adhered to.Ensure that sales orders are processed within agreed deadlines and that customers and the sales team are informed of delivery dates and any subsequent changes.Liaise with Sales and Technical Support to ensure that all deliveries are carried out in line with customer expectations.Liaise with Purchasing, Warehouse, Sales and Support to ensure timely dispatch of orders.Ensure that quotations are raised by the sales team for any order to be processed.Assist with the prompt resolution of customer queries and credit notes to aid the cash collection process.Ensure that all Sales Representatives and/or customers receive a confirmation of order and that all details are checked to minimise errors in invoicing.Assist with customer complaints and warranty issues to ensure customer satisfaction.Ensure that subscriptions are invoiced timely and efficiently.Ensure that all issued information, whether written or verbal, is both accurate and authorised.Ensure that all work is carried out in accordance with the company's quality system.Maintain a comprehensive filing system in SAP.Archiving and disposal of aged records in accordance with company policy.Other duties as may be required by the Team Leader or Operations ManagerEducation/ Qualifications/ ExperienceAbility to build and maintain relationships with key customers.Experienced in using SD, MM and Supply Chain SAP modules (R/3 or HANA).Excellent communication skills, both verbal and written.Excellent PC skills including MS Office suite.Confidence to work on own initiative.Organised and thorough with strong attention to detail.Ability to work under pressure and meet deadlines.Adaptable to meet the dynamic and changing needs of the business.Language requirementsFinnish (fluent written and verbal) is a prerequisite.Swedish (fluent written and verbal) is a strong advantage.English (fluent written and verbal) is a prerequisite.Any additional language is a further advantage.Why join us?Stable employment: permanent contract.Ticket Restaurants benefit (€2,420 net per year).Life insurance paid by the company.Option to enrol at any time in private medical insurance with Adeslas.Modern office in Sants, BarcelonaFriendly and international working environment with a collaborative spirit – our Barcelona office includes employees from 33+ nationalities! xcskxlj Remote work policy: €250 gross per year provided to cover internet and home-office expenses.Hybrid teleworking modelFlexible benefits programme
