Descripción de la oferta
Role Overview As Customer Care Project Manager, you are responsible for the service delivery of customised services and solutions, including implementing the project plans as per specifications. You coordinate the delivery of the service area, manage strategically important accounts related to this delivery, contribute insight to the budget building process, and report on progress. Details Department: Event Strategy Team: Customer Care Location: Barcelona Contract: Until March 2027, Full‑time (Hybrid, 2 days in the office) Worker type: Contingent Worker Responsibilities Lead day‑to‑day management of proactive Customer Care, ensuring customers receive an excellent experience. Implement and execute the Exhibitor Services strategy, including onboarding and training of the outsourced team. Drive improvements in the quality, efficiency, and engagement of Customer Care services. Identify and act on business opportunities during project implementation and delivery. Implement cost‑efficient processes, fostering effective cross‑departmental communication. Manage vendor relationships and ensure business continuity. Continuously improve the global operational framework to provide a consistent high‑standard Customer Experience. Qualifications Proven experience managing customer care or contact centre operations in a fast‑paced environment. Leadership of high‑performing customer service teams. Strong communication and stakeholder management skills. Experience with CRM systems and reporting tools to drive performance. Ability to handle escalations, competing priorities, and operational challenges under pressure. Proactive, hands‑on approach to problem solving and process improvement. Key Skills Customer Care Leadership: proven ability to lead, motivate, and develop high‑performing teams. Strategic Account Management: strong relationship management with key or strategic accounts. Operational Excellence: ability to manage daily operations and improve processes. Stakeholder Communication: excellent communication and influencing skills at all levels. Data & CRM Management: strong understanding of CRM systems, reporting, and performance analysis. Language Skills: fluent in English and Spanish, written and spoken, for international customers and stakeholders. Benefits We offer comprehensive learning and development opportunities, generous holiday allowances, four additional days off for professional development, and a flexible working arrangement with hybrid options. You will have access to a fast‑paced, industry‑shaping environment and the chance to influence global mobile solutions. #J-18808-Ljbffr
