Descripción de la oferta
Our client is Xerox, a US business globally recognised, providing print and digital document solutions across more than 160 countries.They are currently looking for a new team member to join their Order-to-Cash (OTC / O2C) team in Barcelona, within the finance operations department, as a Customer Operations Specialist - BeNeLux Market.Your Day to Day ResponsibilitiesPerform accurate data entry and manage workflow efficiently to meet targets and service standardsHandle order processing, order entry, and order fulfillment activities, ensuring timely and accurate executionProcess customer orders, returns, and amendments while maintaining a high level of accuracy and attention to detailReview orders for completeness, correct pricing, billing details, shipping information, and other required documentation before processingMaintain and update customer information, order notes, billing data, and shipping data within the ERP/CRM systemAct as the main point of contact for order-related inquiries, providing excellent customer support and timely resolutionsMonitor order status and collaborate with internal teams to ensure smooth order fulfillment and customer satisfactionEnsure high-quality order handling and contribute to the continuous improvement of operational processesFollow company policies, compliance requirements, and ethical guidelines consistentlySupport the implementation, optimization, and maintenance of automated order management and order processing workflowsWhat You’ll Bring to the TableExperience in order management, order entry, or sales customer serviceStrong attention to detail and focus on accuracy and qualitySolid communication skills and ability to manage multiple tasks effectivelyFluency in Dutch, French, and English, written and spokenGoal-oriented mindset with motivation to achieve targetsAbility to work independently and take initiative when requiredAdaptability and comfort working in a fast-paced, changing environmentExperience with SAP or other CRM/ERP systemsSelf-motivated, proactive attitude with eagerness to learn and growConfidence using computer systems and standard business softwareWhat's on offerCompetitive salary with performance-based bonus (OTE €31,500 gross per year)Fully remote position with quarterly on-site meetings in Barcelona city centreFlexible working hours to support a healthy work–life balanceFriendly and supportive work environmentOpportunity to gain experience in an international teamCareer development within a global market leader with over 100 years of historyLife and accident insuranceRelocation package for candidates moving from abroadAdditional benefits and perksOur recruitment process?Step 1: Interview with our Recruiter to get to know you betterStep 2: Interview with the Hiring Manager + Technical testStep 3: Interview with HRAt Babel Profiles, we believe in talent beyond labels. This opportunity is open to all qualified candidates, and we are committed to ensuring equal opportunities regardless of gender, gender identity, background, or origin.
