Descripción de la oferta
TP is looking for Customer Service and Technical Support Advisor with English.¿Listo para inscribirse? Antes de hacerlo, asegúrese de leer todos los detalles pertenecientes a este trabajo en la descripción a continuación.Purpose of the roleWe would like to have experts to become ambassadors of our brands in the coffee and culinary world according to our Client reputation and status.We would like our experts to provide 360º support to all our brands in presales and aftersales scenarios, including physical stores and e-commerce, basic technical support for troubleshooting and backoffice tasks.RequirementsSpoken and written communication in EnglishListening and understanding capacityEmpathy (Understanding others)Customer focusProblem solving and Technical learningIntegrity and trustConflict managementDesirable experienceDigital (User level)/ e-commerce user.Cross-Selling Up-Selling.Social Media UserA plus if they have previous experiences in services in store attending consumer´s on these product categoriesDesirable SkillsProcess Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and qualityCollaboration: Working effectively with others, sharing ideas and resources to achieve common goalsCommunication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediumsEmotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actionsOpen Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaborationCritical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insightsSolution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutionsEntrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identificationBenefits38.5h/week, rotating shifts from Monday to Friday, from 08:00 to 18:00Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project)Individual career plans with the potential to grow within the company, our team is continuously expanding and new opportunities are open oftenExcellent work environment and team building activities in a dynamic and international environmentDiversity, Equity & InclusionTP is home to a global family with various backgrounds and lifestyles. xcskxlj We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.#J-18808-Ljbffr
