Descripción de la oferta
Join a global leader in power system protectionAbout Schweitzer Engineering Laboratories (SEL)At Schweitzer Engineering Laboratories (SEL), we design and manufacture technology that makes electric power safer, more reliable, and more economical. Our work protects critical infrastructure around the world, and our people are driven by purpose, collaboration, and long-term thinking.Are you passionate about delivering exceptional customer experiences and ready to grow your career in the energy industry? We are looking for a Customer Service Representative who thrives in a fast‑paced, international environment and is motivated to make a real impact on customer satisfaction and operational excellence.What You’ll DoDeliver world‑class customer service to both internal and external customers.Support regional customer service activities, including accurate order entry, quotations, RMAs, and the creation and maintenance of special specifications.Communicate proactively with customers and sales representatives regarding deliverables, timelines, and issue resolution, working closely with your supervisor and peers.Complete and successfully pass all required Customer Service certifications.Apply sound judgment, previous experience, and company policies to resolve standard, in‑region customer issues.Assist with customer feedback tracking and actively contribute to initiatives that drive customer satisfaction and continuous improvement.Follow and promote company Values, Principles of Operation, and World‑Class Manufacturing principles.Embrace a mindset of Understand. Create. Simplify.Perform additional duties as assigned, which may include office administration or regional support tasks, depending on business needs.What We’re Looking ForMinimum 1 year of experience in Customer Service, preferably within industrial or energy‑related environments.Associate’s degree or equivalent combination of education and relevant business experience.Strong computer skills and ability to work with multiple systems and tools.Ability to learn technical concepts and product details.Excellent written and verbal communication skills, including documentation and proofreading.Strong team player with the ability to learn quickly, adapt, and take on new responsibilities.Languages required:Spanish – NativeFrench – FluentEnglish – Fluent Why Join SEL?You’ll play a visible role in one of our fastest-growing regions, working in a global, values-driven organization with real impact and autonomy.Competitive salary and an excellent benefits package.Employer‑funded private retirement plan.Top‑tier medical, dental, life, and AD&D insurance.Restaurant tickets and wellness benefits.Development opportunities, including tuition assistance and internal growth programs.A people‑first culture where your work truly matters.
