Descripción de la oferta
ppPresent in 96 countries, Wallbox is dedicated to transforming the way the world uses energy through advanced electric vehicle charging and energy management systems. With headquarters in Barcelona and manufacturing facilities in Spain (Barcelona) and the US (Arlington, Texas), we are rapidly becoming a global leader in the EV charging industry. Listed on the New York Stock Exchange (NYSE: WBX), Wallbox has earned international recognition, including prestigious design awards such as IF Design, Good Design, and RedDot. Our growth continues through strategic acquisitions, including ARES, COIL, and ABL — strengthening our presence across Europe and globally. Get in charge with Wallbox! /ph3The Role /h3pAs a Customer Support Specialist L1, you will be the first point of contact for our customers and partners, providing technical assistance and ensuring an excellent service experience. You will handle incoming requests, troubleshoot issues, and raise complex cases when necessary, contributing to a high‑quality, customer‑focused support operation. /ph3What You Will Do /h3ulliManage incoming tickets, calls, and chats from customers and partners. /liliProvide first‑level technical troubleshooting for Wallbox products (hardware software). /liliEscalate complex or unresolved cases to Level 2 / Service Engineering with proper documentation. /liliFollow defined troubleshooting procedures and ensure accurate case documentation. /liliIdentify recurring issues and share feedback to improve processes and knowledge‑base articles. /liliSupport onboarding and guidance for customers and key account partners. /liliCollaborate cross‑functionally with Product, Engineering, and Technical teams. /liliEnsure high standards of customer satisfaction and service quality. /liliContribute to continuous improvement initiatives within Customer Support. /li /ulh3Requirements /h3ulliPrevious experience in Customer Support / Technical Support (L1). /liliExperience working with ticketing systems (Salesforce, Jira or similar). /liliBasic technical knowledge (IT fundamentals, WiFi, Bluetooth, remote troubleshooting). /liliStrong analytical and problem‑solving skills. /liliExperience dealing directly with customers. /liliExcellent communication and interpersonal skills. /liliNative level in German + English. /liliAvailability to travel occasionally if required. /li /ulh3Nice to Have /h3ulliKnowledge of embedded systems or EV charging technology. /liliExperience in Incident Management. /liliITIL certification. /liliAdditional languages. /li /ulh3Benefits /h3ulliFlexible working hours /liliHybrid work schedule /liliFlexible compensation (transport, childcare, restaurant tickets) /liliDaily discounted breakfast and lunch options at our canteen /liliAt Wallbox, we’re committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We strive to be a more equal‑opportunity workplace. /li /ul /p #J-18808-Ljbffr
