Monteloeder, Elche, Alicante | SuanNutra Group

At Monteloeder, we are looking for a Customer Service Specialist to join our team and support our commercial and operations activities in a B2B, regulated environment.
This role is key to ensuring excellent customer service throughout the order lifecycle, working closely with Sales, Quality, Supply Chain and Logistics teams.

Your main responsibilities Act as the main point of contact for customers regarding orders, deliveries, documentation and operational inquiries.
Support the Sales team by ensuring accurate and timely order management and customer follow-up.
Enter and manage commercial orders in the ERP system.
Track offers, opportunities and pending orders in the CRM system.
Prepare, send and follow up on technical and commercial documentation (CoAs, specifications, SDS, etc.).
Coordinate order follow-up with Purchasing, Quality, Operations and Logistics teams.
Monitor delivery deadlines and proactively communicate any deviations.
Manage samples coordination and follow-up.
Support customer complaint management in coordination with the Quality Department, especially when Sales Managers are travelling or attending trade fairs.
Ensure compliance with agreed commercial conditions, payment terms and internal procedures.

What we are looking for FP Superior in Administration, International Trade, Logistics, Customer Service or similar.
(University degree is a plus, not a requirement.)
2–4 years of experience in Customer Service, Sales Administration or Order Management roles in B2B environments.
Experience in regulated sectors (ingredients, food, nutraceuticals, pharma) is a strong plus.
High level of English (mandatory). Spanish required.
Comfortable working with ERP systems and CRM tools.
Strong organizational skills, attention to detail and a customer-oriented mindset.

What we offer A stable role in a growing international group.
A collaborative environment with close interaction between Sales, Quality and Operations.
Exposure to an international B2B customer base in a regulated industry.
Opportunity to grow within the Customer Service / Operations area.