Descripción de la oferta
Role TitlePor favor, asegúrese de leer atentamente los siguientes detalles antes de enviar cualquier solicitud.Customer Service Specialist with Car Driver Responsibilities⸻Role OverviewWe are seeking a Customer Service Specialist to join our team at Sea Recovery. This hands-on role combines recovery support, client engagement, and practical driving responsibilities, ensuring clients feel supported, safe, and cared for throughout their stay.The role focuses on day-to-day non-clinical support, lifestyle coordination, and structured client engagement. You will actively accompany clients, provide practical assistance, and ensure a positive, recovery-appropriate environment — all while maintaining professional boundaries and discretion.⸻Key Responsibilities1. Client Engagement & Daily ExperienceActively engage clients through structured activities, social interaction, and excursionsOrganize and facilitate group trips and outings, acting as a guide and motivating assistantEnsure activities are recovery-appropriate, safe, and aligned with individual recovery plansMonitor client engagement to prevent isolation or boredom2. Client Journey Support (Arrival to Departure)Support client arrivals, admissions, orientation, and departuresProvide a calm, welcoming, and professional presence at all stagesEnsure clients feel personally cared for and supported throughout their stay3. Appointment, Transport & Logistics SupportDrive or escort clients to therapy sessions, medical appointments, airport transfers, and approved external activitiesEnsure punctuality, discretion, and safety during all transportationCoordinate with the reception and support team to ensure seamless client logistics4. Daily Recovery Support & StructureSupport clients in following daily recovery schedulesEncourage participation in therapy, wellness activities, and structured timeReinforce therapeutic guidance without providing therapy5. Observation & Reporting (Non-Clinical)Observe and report changes in client mood, behavior, and engagementEscalate concerns promptly to the Lead Support WorkerMaintain clear professional boundaries at all times6. Emotional Support Within BoundariesProvide appropriate emotional support through presence, listening, and groundingDe-escalate distress without providing therapeutic interventions7. Safeguarding & Client SafetyFollow safeguarding protocols and escalation proceduresMaintain awareness of client safety at all timesRespond appropriately to incidents in coordination with senior staff8. Practical Support & Client ComfortAssist with day-to-day needs such as shopping or logisticsEnsure client comfort while maintaining respectful boundaries9. Documentation & HandoverComplete daily notes, shift handovers, and incident reports accurately and on timeEnsure all documentation is GDPR-compliant10. Service Excellence & TeamworkDeliver exceptional client service at all timesWork collaboratively with the support team and receptionRepresent Oasis Premium Recovery in line with its premium brand standardsKey Requirements (Essential)Fluent English (spoken and written) – essentialValid EU driving licence – Category BLegal right to work in SpainExperience working in hospitality, preferably in high-end or client-facing environmentsExperience working in a health, wellbeing, or care environmentProven ability to work effectively within a teamComfortable working flexible hours, including evenings, weekends, and rotational shiftsThe Ideal CandidateWe are looking for someone who demonstrates:Emotional intelligence and self-regulation, remaining calm, grounded, and professional in emotionally charged situationsStrong observational and situational awareness, with the ability to notice subtle changes in mood, behaviour, or engagementClear professional boundaries, with a strong respect for structure, confidentiality, and reporting linesClear and confident communication skills, including accurate handovers and timely escalation of concernsReliability and accountability, with consistent punctuality and follow-throughA team-first mindset, contributing positively to team culture and collaboration across departmentsFlexibility and adaptability in a dynamic residential environmentImportant NoteThis role is not a therapeutic or counselling position. xcskxlj Applicants must be comfortable supporting the therapeutic programme without providing advice or treatment, and operating strictly within the defined scope of the role.What We OfferA structured and supportive working environmentThe opportunity to work within a multidisciplinary teamA role with real responsibility and purposeOngoing training and professional developmentCompetitive compensation aligned with experience
