Descripción de la oferta
Our company
Archroma is a global leader in color and specialty chemicals with strong market insight, highly talented people and a long history of material excellence and expertise. Archroma is headquartered in Pratteln near Basel, Switzerland, and operates with approximately 5000 employees and 35 production sites, over 42 countries.
Through our two divisions: Textile Effects (TE) and Packaging & Technologies (PT), we deliver specialized performance and color solutions to meet customer needs in their local markets. A company committed to innovation, world-class quality standards, high service levels, cost-efficiency and sustainability, Archroma develops technologies that improve the beauty and performance of everyday products. Products enhanced, colors enhanced, performance enhanced – “Life enhanced”.
Our people
Our people have a rich tradition of working side by side with our customers as long-term partners, developing tailored solutions that help customers deliver business success. Every day, with our passion, commitment to excellence and innovation, our people create specialized performance and color solutions designed to appeal to our senses and emotions for a greater life experience. At Archroma we foster diversity, equity and inclusion for everyone, whatever their gender, nationality, age, educational level, etc. Our different backgrounds and talents enrich our perspective and help us create a performance-driven and collaborative culture, based on its AACC
pillars: 1) Achieve and exceed; 2) Adapt and innovate; 3) Center on customer; and 4) Collaborate and embrace
diversity.
We touch and color people’s lives every day, everywhere.
Your role
Allocated to our PT-organization we are looking for a highly motivated and proactive team member in the function of
Customer Service Desk – Cluster Europe
As part of the Business Management Europe the CSD acts as contact person to customers and provide them with efficient and consistent customer service. Key activity is the order management. The CSD provides information on all customer inquiries along with the order management process.
This is a permanent and full-time position to be based in El Prat de Llobregat, Barcelona
Key responsibilities:
• Order processing – creation, availability checks, order confirmation
• Order processing – escalate unconfirmed items, check alternative solutions, express orders
• Order processing – frequent updates of delivery status to customers
• Order processing – internal clarification availability with other fulfillment/ scheduling
• Manage special order types – Sampling, FOC, Bulk shipments, TGDD flows, Consignment
• Manage all SD documents – provide order confirmation, delivery notes, certificates, e.g. COA
• Ensure data quality from order entry to invoice output – order completion, pricing accuracy, F2
creation
• Active role supporting other areas key to a healthy Supply Chain and Business Strategy:
Overdues, Forecast Accuracy, Master Data, New Business, Inventory Management and Logistics.
• Ensure business rule adherence – order lead times, MOV, Service segmentation
• Supports audit requirements and activities
Profile:
• Min 3 years of experience in the customer service .
• Good SAP knowledge (understanding of SD processing and SAP related tools).
• English and German are a must. Spanish is highly desirable.
• Strong communication skills.
• Customer oriented attitude.
• Structural working.
• Being flexible, open and proactive.
• Team worker that effectively collaborates with internal & external parties.
• Coming from a chemical industry is a plus.
Others:
- Position based in El Prat de Llobregat, Barcelona
- Work permit is requested
Your Application
If your background and personal experience fits this profile, please send us your complete application via LinkedIn
