Descripción de la oferta
Job Offer: Customer Success Engineer – Industrial DataOps & Communication ProtocolsCompany: N3uron (www.n3uron.com)Location: Spain (Hybrid)Employment Type: Full-timeAbout N3uronN3uron Connectivity Systems is a software development company that provides industrial software solutions designed to connect, process, and distribute operational data across industrial and utility environments, while reducing technological and financial constraints.At the core of our offering is N3uron, a modular and highly scalable industrial DataOps platform for automation and data management. N3uron enables industrial clients, utilities, and Independent Power Producers (IPPs) to securely collect, normalize, contextualize, and distribute operational data from heterogeneous systems and industrial communication protocols.With a strong international presence, N3uron is trusted by customers across utilities, renewable energy, manufacturing, and infrastructure sectors. Our solutions help organizations improve operational efficiency, reliability, and long-term sustainability.Working at N3uron means growing professionally in a technical, fast-paced environment and contributing directly to the evolution of industrial data architectures.Role: Customer Success Engineer – Industrial DataOps & ConnectivityAbout the role: As a Customer Success Engineer, your primary responsibility is to ensure that customers successfully deploy, operate, and scale N3uron in real industrial and utility environments.You will provide technical support, onboarding, troubleshooting, and guidance, working directly with customers as well as closely with Product and Engineering teams. This is a hands-on engineering role, focused on industrial connectivity, DataOps workflows, and production-grade systems.What You'll Be Doing:✔️ Customer Support & SuccessProvide technical support to customers running N3uron in production environments.Assist customers during onboarding, configuration, and system integration.Diagnose and resolve complex technical issues related to industrial connectivity and data flows.✔️ Industrial Protocols & Data IntegrationWork hands-on with industrial communication protocols, including:ModbusOPC UA / OPC DADNP3IEC 104 / IEC 101 / IEC 102IEC 61850DLMS/COSEMSupport data integration using:MQTTREST APIMCPWork with DataOps workflows, including data normalization, transformation, contextualization, and delivery.Support integrations with relational and non-relational databases, including practical use of SQL for querying and troubleshooting.✔️ Troubleshooting & ValidationApply structured, methodical troubleshooting with a strong focus on root-cause analysis.Reproduce issues in controlled environments and document findings clearly.Proactively validate N3uron in different environments to identify bugs, edge cases, and improvement opportunities.✔️ Customer Communication & EnablementCommunicate with customers via video calls and written channels.Deliver clear technical explanations and effective onboarding sessions.Act with patience and empathy, helping customers clarify real technical needs—even when not explicitly stated.✔️ Internal Collaboration:Provide market insights and feedback for continuous product enhancement.Provide actionable feedback to Product and Engineering teams based on real customer usage.Contribute to technical documentation, knowledge bases, and internal guidelines.Share best practices and learnings across the Customer Success team.Work closely with N3uron’s technical and product teams to ensure alignment between client needs and solution capabilities.What We're Looking For:3+ years of experience in technical roles related to industrial software, automation, or data platforms (IIoT, SCADA/HMI, OPC Servers, Edge Gateways, Historians, DataOps, etc.)Solid understanding of the industrial sector, including SCADA systems, operational technology (OT), and data-management solutions.Professional proficiency in English; Spanish native or bilingual preferred.Hands-on experience with industrial communication protocols, including the following: Modbus, OPC UA, OPC DA, DNP3, IEC 104, IEC 102, IEC 61850 DLMS/COSEM.Experience with standard integration protocols: MQTT, REST APIs, MCP, SQL, etc.Solid understanding of DataOps concepts in industrial environments.Hands-on experience working with PostgreSQL, MySQL, TimescaleDB, MongoDB (SQL querying/troubleshooting required).Understanding of industrial network topologies and networking fundamentals.Knowledge of industrial cybersecurity principles.Structured troubleshooting mindset with clear, reproducible methodologies.Comfortable delivering live technical support and onboarding sessions.Fluent and confident communication in English (spoken and written).Intermediate programming/scripting skills, with the ability to read, understand, and write code for troubleshooting, automation, and integrations (e.g., JavaScript, TypeScript, Python).Preferred Qualifications:Degree in Industrial Engineering, Telecommunications, Computer Science, or similar.DGP or related technical degrees.Experience with SCADA systems, Historians, PLCs, and HMIs.Programming/scripting experience (e.g., JavaScript/TypeScript, Python).Experience supporting software deployed across multiple industrial or utility sites.Effective and critical use of AI tools to accelerate research and troubleshooting (with validation and good judgment).Why Join N3uron?Join a rapidly growing company at the forefront of innovation in industrial data management and DataOps.Work on real industrial systems used in utilities, energy, and critical infrastructure.High impact: Contribute directly to the digital transformation of utilities, IPPs, and industrial organizations by helping them unlock the value of their operational data.International exposure: Collaborate with high-profile clients and partners from all over the world.Career growth: Develop your expertise in industrial data management and advance within a company that values continuous learning and technical enablement.Entrepreneurial environment: Join a growing team where your voice matters, your ideas shape strategy, and your success is directly visible.Attractive compensation package and professional growth opportunities.We look forward to receiving your application. Please send us your updated CV along with your salary expectations.Join N3uron and be part of the transformation in industrial data management!For more information, visit our website: www.n3uron.com
