Descripción de la oferta
ABOUT INFINNI:INFINNI is the infrastructure behind the creator economy. We're already the leading CRM in our category, with thousands of creators and creator businesses running their operations on our platform. Now we're building the next layer of products, AI-powered tools, big-data and infrastructure purpose-built for creators.We're a global team of 180+ builders at the rare inflection point where a category leader becomes a category-defining platform. The decisions we make in the next 18 months will shape an industry.ABOUT THE ROLE:We’re looking for an exceptional Customer Success Team Lead to help build and scale a world-class Customer Success organisation.This isn’t a traditional management role. We’re looking for a leader who develops people, improves processes, embraces innovation, and helps shape the future of Customer Success as we continue to grow.You’ll lead a team of experienced Customer Success Managers while partnering closely with the Head of Customer Success to improve performance, scale operations, and build an environment where both customers and employees can thrive.Please note this role is only available for candidates wishing to relocate to the Canary Islands.WHAT YOU’LL DO:Lead, coach, and develop a team of Mid and Senior Customer Success ManagersFoster a high-performance culture built on accountability, ownership, and continuous improvementSupport career development and help team members reach their full potentialIdentify inefficiencies and build scalable processes and frameworksPartner cross-functionally with Product, Sales, marketing, and LeadershipDrive operational excellence and customer outcomesLeverage AI, automation, and emerging technologies to increase team efficiency and effectivenessExplore and deploy AI-driven workflows, tools, and agents that help the team scale without sacrificing customer experienceWHAT WE’RE LOOKING FOR:Proven experience leading Customer Success, Account Management, or other customer-facing teamsMinimum 3 years of people leadership experience, ideally within Customer Success or SaaSUniversity Degree: Bachelor's degree or higher in Business, Economics, Communications, Marketing, Management, or a related discipline. Advanced degrees or relevant certifications are a plus.Strong business English is a must, fluency in a second European language is highly desirableA track record of developing high-performing teams and future leadersStrong coaching, mentoring, and people leadership skillsA builder mindset with a passion for solving problems and creating scalable solutionsExperience using AI, automation, or AI agents to improve workflows, productivity, or customer outcomesHigh emotional intelligence, empathy, and excellent communication skillsStrong operational and strategic thinking capabilitiesComfortable working in a fast-paced, high-growth environmentOur Leadership Philosophy:We don’t believe in micromanagement.We believe in hiring great people, giving them ownership, and creating an environment where accountability and autonomy can coexist.The right person won’t wait to be told what needs improving. They’ll identify opportunities, bring solutions, and help drive positive change across the organisationWHAT’S IN IT FOR YOU:Competitive salary: Attractive compensation and relocation package commensurate with experience and skills. Bonus Beckham Law tax rate if you are moving to Spain for the first time.Remote work and yearly company offsite: We offer flexible working hours and location options (work remotely within the Canary Islands, or from our two offices in Tenerife).Professional growth: Opportunities for career advancement and personal development in a fast-growing company.Inclusive culture: Be part of a diverse and collaborative team committed to innovation and excellence.Direct Impact: working with a team focused within a high-growth SaaS company helping creators thrive!WHY JOIN US?This is an opportunity to play a key role in shaping the future of Customer Success within a fast-growing company.You’ll have the chance to influence strategy, develop talented people, implement innovative technologies, and help build a Customer Success organisation that sets the standard for excellence.If that sounds like you, we’d love to hear from you!
