Descripción de la oferta
Experteer Overview As Customer Solutions Consultant, you will deliver technical support and guidance to SiteMinder customers and partners, helping them optimize integrations with our products. You will build strong relationships through phone, chat, and other channels while acting as a trusted expert to resolve issues within defined SLAs and KPIs. Your work supports brand integrity and customer success across the region. This role offers hands-on problem solving in a fast-paced, KPI-driven environment, with a focus on continuous learning and cross-team collaboration.Compensaciones / Beneficios
- Provide technical support for all SiteMinder-labelled products and services to internal and external customers
- Develop strong customer relationships through exceptional technical support and consultation across multiple contact channels
- Identify customer needs and configuration requirements, set expectations, and resolve issues in line with customer demands and KPIs
- Ensure timely case resolution in accordance with SLAs and personal KPIs
- Act as a technical expert, identifying issues and communicating them and their requirements internallyResponsabilidades
- High level of customer service and IT technical skills
- Fluent German and English in written and spoken communication
- Strong analytical abilities to diagnose problems and determine root cause
- Curiosity to understand products and ask the right questions
- Tech-savviness to operate across multiple platforms and systems in a KPI-driven environment
- Stakeholder management and conflict resolution skills
- Openness to learning and feedbackRequisitos principales
- Equity packages
- Hybrid working model
- Mental health and well-being initiatives
- Generous parental leave
- Paid birthday, study and volunteering leave
- Sponsored social clubs and team events
