Descripción de la oferta
EBRO SUV is looking for an enthusiastic and self-driven Data Analyst – Customer Quality (CX & Quality Analytics). In this position you will play an important role to set up the Quality process for the legend brand EBRO.We are seeking a Data Analyst specialized in Customer Quality for Corporate Quality Ebro SUV department to integrate, process, and analyse information from multiple internal sources, generating actionable insights to improve customer experience and operational efficiency.This role requires strong analytical capabilities, advanced Excel proficiency, and the ability to leverage AI tools to accelerate data processing, reporting, and decision-making. You will work closely with Aftersales, Customer Callcenter, Product, and other teams to identify improvement opportunities based on reliable, well-structured data.Key responsibilities:· Integrate, clean, and consolidate data from multiple internal sources to ensure accuracy and consistency.· Build and maintain dashboards, reports, and analytical models to support quality and customer-experience insights.· Analyze trends, patterns, and anomalies in key quality metrics (based on multiples customer feedback sources).· Prepare clear executive reports and data-driven recommendations for stakeholders and management.· Automate analytical processes using advanced Excel, Power Query, and AI-powered tools.· Collaborate with cross-functional teams (Aftersales, Callcenter, Product, Operations) to identify improvement opportunities and support decision-making.· Design, monitor, and maintain key KPIs for the Corporate Quality area.· Validate AI-generated results, ensuring data integrity, accuracy, and reliability.· Contribute to the evolution of the company data ecosystem toward tools such as Power BI or SQL-based environments.Your profile:· Bachelor’s/Master’s degree in science or engineering, experience in quality management is preferred.· Previous experience as a Data Analyst, Quality Analyst, or similar analytical role.· Advanced Excel skills (Power Query, complex pivot tables, advanced functions).· Proven experience in data analysis and KPI development.· Ability to integrate data from diverse internal systems and sources.· Basic knowledge of AI-assisted analysis (Copilot or similar tools).· Strong ability to communicate insights clearly through visual and written formats.· Understanding of customer quality metrics.· Knowledge of Power BI.· Basic SQL understanding.· Previous experience in Quality, CX, or Customer Service environments.· Ability to automate repetitive tasks using AI or simple scripts.· Ability to work independently and manage multiple tasks simultaneously, assuring task delivery, fulfilling Quality and Timming milestones (requirements).· High level of integrity and professional ethics.· High level of English and Spanish, both written and oral. It needs to be able to manage and lead meetings in English language.· Ability to track through/with necessary KPI´s, both general processes and own-tasks performance too.· Analytical mindset and continuous-improvement orientation.· Strong autonomy and ability to work independently.· High attention to detail and rigor in data handling.· Clear and adaptable communication skills.· Curiosity, proactivity, and a strong learning mindset.We are one of the most challenging project in the Automotive Industry today in Spain, relaunching an iconic brand in the market. We are looking for talented people with this mission and want to create positive impact by joining a dynamic team.
