Job Title: Global Transport Operations & Analytics Specialist Location: Headquarters, Spain (Tordera, Barcelona)Todas las habilidades, cualificaciones y experiencia relevantes que necesitará un candidato seleccionado se enumeran en la siguiente descripción.Transport Operations & Analytics SpecialistAbout the RoleMassimo Dutti is looking for a highly analytical and detail-oriented Transport Operations & Analytics Specialist to oversee and optimize our global e-commerce logistics operations. Reporting to the Global E-Commerce Operations Manager, this role will be responsible for monitoring delivery performance, optimizing transportation lead times, and improving return processes. The ideal candidate has a data-driven mindset, strong problem-solving skills, and experience in logistics and e-commerce transportation management.Key ResponsibilitiesDelivery Performance & Logistics OptimizationMonitor and improve delivery times, return processes, and quality KPIs, identifying areas for operational enhancement.Proactively analyze courier performance, recommending changes or adjustments to enhance service levels.Analyze customer service inquiries related to e-commerce logistics (e.g., stock shortages, quality incidents) and develop action plans to reduce issue frequency.Track monthly delivery times by market and service type, identifying misalignments between website delivery promises and actual lead times from warehouses and couriers.Configure lead times in various logistics systems to ensure accurate estimated delivery dates for customers.Continuously analyze and improve return processes, ensuring efficient handling to minimize delays.Data Analysis & KPI ManagementMonitor and evaluate key logistics performance indicators (KPIs), including: On-time delivery rates by country and service typeStock availability & fulfillment ratesLate shipments & delayed returnsIdentify trends and propose data-driven strategies to improve logistics efficiency and customer satisfaction.Cross-Functional Collaboration & Process ImprovementLead cross-functional initiatives with internal teams (Operations, IT, Customer Service) to drive logistics improvements.Identify and document best practices in transport operations within the industry and across the Inditex group.Work closely with the IT department to lead and implement logistics technology projects that enhance operational efficiency.Ensure cost control of the global courier network, aligning expenses with budget targets.Analyze budget deviations and propose cost-saving measures in transport operations.New Market & Expansion SupportSupport the implementation of new transport operations aligned with global expansion strategies.Coordinate logistics process adaptations for new market entries, ensuring operational excellence.Key Qualifications8+ years of experience in transportation, logistics, or e-commerce operations.Bachelor’s degree in Industrial Engineering (Operations Management), Business Administration, Mathematics, Data Science, or related fields.Specialized training in Supply Chain, International Trade, or E-Commerce is highly valued.Advanced proficiency in English (Spanish is a must). Advanced proficiency Python.Strong analytical and data-driven mindset, with experience handling large datasets and drawing actionable insights.Excellent problem-solving skills, with the ability to anticipate operational challenges and implement proactive solutions.Strong cross-functional collaboration skills, with experience coordinating with corporate and external partners.Ability to work independently, with a proactive approach to continuous improvement. xsgfvud Passion for fashion and digital commerce.