Descripción de la oferta
As a Field Service Engineer you will be responsible for ensuring the optimal performance of our diagnostic instruments at laboratories and medical centers, providing high-quality technical support and coordinating key field activities. Your main responsibilities will be:
Preventive maintenance and installations
Organize and execute scheduled instrument installations, maintenance activities, software updates, and technical interventions.
Plan and coordinate instrument installations, including logistics and LIS connection, in collaboration with sales and customer support teams.
Customer technical support
Solve technical issues via phone or on-site.
Provide training to customers and colleagues.
Manage complaints and document activities in internal systems.
Coordination of external field service engineers
Act as the main contact for the 6 local service organizations in all regions across Spain.
Provide a planning for the monthly maintenances, installations and dispatch them for urgent reparations.
Provide tools, training, and technical support.
Monitor interventions and resolve incidents.
Document and review their activities in CRM database.
Spare parts and instrument allocation management
Maintain optimal stock levels of spare parts and instruments.
Organize orders, shipments, and physical inventory control.
Coordinate logistics and allocation of instruments and spare parts for internal and external service partners.
Your profile
Degree in Technical Engineering or equivalent.
Minimum 3 years of experience in laboratory instrumentation installation and maintenance.
Native or fluent Spanish and good command of English.
Proficiency in MS Office, Salesforce, and inventory management systems (SAP or similar).
Autonomous, organized, and customer-oriented.
High travel flexibility: Up to 70% of your time within Spain and occasionally to other European countries.
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