Descripción de la oferta
Hello!
At Factorial we're looking for a new Strategic Partnerships Associate to help us support and scale our Finance team to the next level. As part of the team in charge of sustaining the growth generated through our largest strategic partnerships while ensuring healthy cash flow and an excellent payment experience, you'll be in charge of managing partner relationships, resolving billing issues, and supporting collections processes.
Ready to be part of the challenge?
About the team
Our Finance team keeps us on track and moving forward, turning numbers into insights that fuel smarter decisions across the company. If you love making sense of complexity and want your work to have a real impact, you’ll love it here.
What you'll do
- Build and maintain strong relationships with Factorial's strategic partners.
- Contact partners regarding missed, overdue, or outstanding payments.
- Process payments, refunds, and account adjustments accurately and on time.
- Resolve billing inquiries and payment-related questions from partners and stakeholders.
- Investigate account history to identify and resolve payment discrepancies.
- Collaborate with internal teams to address operational and financial issues efficiently.
- Prepare reports on collection activities, payment performance, and outstanding balances.
- Contribute proactively to process improvements and operational efficiency initiatives.
What are we looking for?
- Fluent English is required.
- Knowledge of additional languages is a strong plus.
- Available to start as soon as possible.
- Demonstrate strong communication and relationship management skills.
- Show a proactive, organized, and detail-oriented mindset.
- Work independently and manage multiple priorities effectively.
- Learn quickly and adapt to a fast-paced environment.
- Display strong problem-solving and analytical abilities.
- Take ownership of tasks and follow through with persistence.
- Thrive in collaborative and cross-functional environments.
Factorial bets for potential and growth. We currently evaluate all seniority levels, as we believe diversity and collaboration are the key for rocking the world! If you seek a place to demonstrate ownership of your own success, but you don't meet every point of this Job Description, please, apply anyway!
Perks of being part of Factorial
- Alan as private health insurance
- High growth, multicultural and friendly environment
- Healthy life with Wellhub (Gyms, pools, outdoor classes)
- Save expenses with Cobee
- Language classes
- Breakfast in the office and organic fruit
- Food discounts with Nora
- Pet Friendly
- Much more that we'll spill during the interview process
About Factorial
At Factorial, we’re building the leading AI Business Management Software for companies of all sizes. Our platform centralizes key workflows across HR, Finance, Talent, Operations, and IT, freeing teams from manual processes so they can focus on what really matters: leading, growing, and taking care of their people.With over 1,500 employees across Europe, Asia, Africa, and America. We are one of Europe’s fastest-growing SaaS companies, proudly headquartered in Barcelona. If you're excited to shape the future of business management technology, we’d love to meet you.
We believe in diverse talent: we welcome applicants from all backgrounds and strongly encourage people of diverse experiences and identities to apply.
We believe in inclusion: we are committed to equal opportunities and actively promote workplace inclusion of people with disabilities. If you would like to learn more about our inclusive recruitment processes, you are welcome to indicate so optionally and we will share additional information with you.
Our values
- We own it: We take responsibility for every project. We make decisions, not excuses.
- We learn and teach: We're dedicated to learning something new every day and, above all, share it.
- We partner: Every decision is a team decision. We trust each other.
- We grow fast: We act fast. We think that the worst mistake is not learning from them.
Want to learn more about us? Check our website!
