Descripción de la oferta
Would you like to lead the Front Desk operations in an environment where excellence, creativity, and attention to detail define who we are?
At METT Marbella – Estepona , a 5* lifestyle hotel, we welcome you to an exclusive beachfront setting featuring 249 rooms and suites, five F&B venues (Isola, Ammos, El Bar de Lola, Azure Beach, and D’Lirio), and a service philosophy that truly makes a difference. Here, your talent will be valued, and every day you will have the opportunity to oversee the reception operations, ensuring smooth arrivals and departures as well as flawless guest interactions.
Join METT Marbella – Estepona as a Front Desk Manager and lead operational excellence at the heart of the guest experience.
Oversee the daily Front Desk operations: Ensure efficient and seamless check-in/check-out processes, accurate reservations management, billing accuracy, and cash control.
• Lead and organize the Front Desk team: Coordinate shifts, supervise performance, and ensure service standards and procedures are consistently followed.
• Maintain clear communication with Housekeeping, Guest Experience, Reservations, and F&B to ensure a seamless stay for every guest.
• Monitor performance indicators: Support the achievement of departmental KPIs, upselling targets, and guest satisfaction scores.
• Provide support to the Guest Experience and Welcome Team (Bell Team).
Proven experience in Front Office operations: Minimum of 2–3 years in luxury hotels or high-end resorts, with supervisory or management experience.
• Ability to effectively manage teams while maintaining high service standards.
• Advanced knowledge of Opera Cloud PMS , fluent English, and knowledge of Spanish; additional languages are a plus.
• Be part of a lifestyle luxury environment where style, quality, and attention to detail matter.
• Training, development, and promotion opportunities within a team that believes in nurturing talent.
• If your goal is to lead a Front Desk team that delivers impeccable service from arrival to departure, ensuring every stay is seamless and memorable, this is your opportunity.
Join METT Marbella – Estepona as a Front Desk Manager and become part of an experience our guests will always remember.
