Descripción de la oferta
Would you like to lead the Front Desk operations in an environment where excellence, creativity, and attention to detail define who we are?At METT Marbella – Estepona , a 5* lifestyle hotel, we welcome you to an exclusive beachfront setting featuring 249 rooms and suites, five F&B venues (Isola, Ammos, El Bar de Lola, Azure Beach, and D'Lirio), and a service philosophy that truly makes a difference. Here, your talent will be valued, and every day you will have the opportunity to oversee the reception operations, ensuring smooth arrivals and departures as well as flawless guest interactions.Se anima a todos los posibles solicitantes a que se desplacen y lean la descripción completa del puesto antes de presentar su candidatura.Join METT Marbella – Estepona as a Front Desk Manager and lead operational excellence at the heart of the guest experience.Oversee the daily Front Desk operations: Ensure efficient and seamless check-in/check-out processes, accurate reservations management, billing accuracy, and cash control.Lead and organize the Front Desk team: Coordinate shifts, supervise performance, and ensure service standards and procedures are consistently followed.Maintain clear communication with Housekeeping, Guest Experience, Reservations, and F&B to ensure a seamless stay for every guest.Monitor performance indicators: Support the achievement of departmental KPIs, upselling targets, and guest satisfaction scores.Provide support to the Guest Experience and Welcome Team (Bell Team).Proven experience in Front Office operations: Minimum of 2–3 years in luxury hotels or high-end resorts, with supervisory or management experience.Ability to effectively manage teams while maintaining high service standards.Advanced knowledge of Opera Cloud PMS , fluent English, and knowledge of Spanish; additional languages are a plus.Be part of a lifestyle luxury environment where style, quality, and attention to detail matter.Training, development, and promotion opportunities within a team that believes in nurturing talent.If your goal is to lead a Front Desk team that delivers impeccable service from arrival to departure, ensuring every stay is seamless and memorable, this is your opportunity. xcskxlj Join METT Marbella – Estepona as a Front Desk Manager and become part of an experience our guests will always remember.
