Descripción de la oferta
Your Mission, Should You Choose to Accept ItYou’re the heartbeat of your hub. As our General Manager, you lead the full operation with confidence, warmth and a sharp eye for both people and numbers. You create a place where guests feel taken care of, team members feel energized to grow and the community feels connected. You turn our hybrid hospitality vision into a daily reality by being present on the floor, encouraging curiosity, making smart commercial calls and holding high standards that everyone can be proud of. You spot new opportunities long before others see them and turn them into real business impact. You nurture talent, champion culture and shape the energy of a hub that’s buzzing from morning coffee to late-night events.If you’re the kind of leader who inspires trust, builds strong teams and loves the thrill of running a lively, multi-layered operation, this could be the role you’ve been working toward.In Case You Don’t Know Who We AreKnown for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.What You’ll DoLead and inspire the hub management team across Commercial, Community, B&M, Special Areas and KitchenBuild a positive, inclusive and high-performing culture where teams feel supported and excited to growStay visible on the floor, setting the tone and creating an atmosphere guests loveCoach managers through 121s, development plans and day-to-day supportDrive talent development and build a healthy pipeline of future leadersRecruit, train and onboard team members who bring the TSH spirit to lifeBuild strong partnerships with Performance, Finance, HR, Learning, Asset Management and othersMaintain a strong presence in the local community, universities and key networksKeep our online reputation sharp and respond to guest feedback with careSteer the commercial strategy and explore new revenue opportunities across all outletsOversee the P&L, budgets, forecasting and CapEx, keeping a sharp eye on efficiencyUphold brand and service standards and follow through on improvement plansLead multiple F&B outlets with a destination mindsetDrive operational excellence across the entire hub experienceKeep the hub safe, compliant and well maintained at all timesWhat You’ll HaveYou have 10+ years of hospitality experience, with at least 5 years in senior hotel leadershipYou bring a strong background in F&B and have led destination conceptsYou have experience running large, complex operations with multiple outletsYou bring a coaching mindset and communicate with openness and energyYou’re commercially sharp, comfortable with P&Ls and excited about new business ideasYou think ahead, see patterns early and spot opportunities others missYou’re calm, structured and organized even on the busiest daysYou care deeply about quality, details and creating memorable guest momentsYou’re a problem solver who listens first and acts thoughtfullyYou speak fluent English and Spanish.What We OfferThe opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the futureThe opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations likeMovement on the Groundand theTSH Talent Foundationto create meaningful changeThe chance to learn and grow in your role with the potential for future growthAwesome discounts in all our properties in Europe and not just for you, but also for your friends and family!A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuffWho you are, is how we want you to be.To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves.Here, everyone belongs, and we welcome people no matter theirnationality, gender, age, sexual orientation, religionorculture.Your authenticitykeeps ourteam diverse.Come as you are.
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