Descripción de la oferta
Position Overview MCI es una empresa líder en Externalización de Procesos de Negocio (BPO) que se especializa en ofrecer soluciones personalizadas para satisfacer las diversas necesidades de nuestros clientes. Con un compromiso con la excelencia y un enfoque en la innovación, nos hemos establecido como un socio de confianza en la industria. Estamos buscando un generalista de recursos humanos experimentado para apoyar y ejecutar nuestras iniciativas de personal promoviendo relaciones positivas con los empleados y su retención, asegurando el cumplimiento con las agencias estatales y federales, y proporcionando un soporte integral de RRHH. Los candidatos para este puesto deben ser oradores carismáticos, amigables, creativos, altamente confiables y poseer una fuerte ética de trabajo. Se prefiere experiencia en operaciones de centros de llamadas o servicios al cliente. Para ser considerado para esta posición, debes completar una solicitud completa en nuestra página de carreras de la empresa, que incluye preguntas de selección y una breve prueba previa al empleo. Responsabilidades Clave Soporte General de RRHH, en asociación con operaciones Realizar entradas precisas y oportunas en las bases de datos del HRIS Asegurar que las políticas se administren de manera justa y consistente en toda el área de responsabilidad Realizar funciones de auditoría y cumplimiento según se solicite en temas como la verificación de informes de auditoría e información de nómina Mantener los registros de los empleados en cumplimiento con los requisitos estatales y federales Comunicar y ejecutar los cambios necesarios en políticas y procedimientos Comprender los objetivos comerciales y recomendar estrategias efectivas de RRHH Monitorear el compromiso de los empleados con un enfoque práctico que puede incluir interacciones remotas Realizar funciones de relaciones con los empleados, incluyendo la resolución de problemas y disputas Adaptarse al entorno de trabajo complejo y en rápida evolución respondiendo al entorno macroeconómico y a las políticas fiscales Pasión por soluciones innovadoras de RRHH y mejora de procesos Impulsar programas efectivos de relaciones con los empleados, retención y recompensas Comodidad con una carga de trabajo alta Gestionar múltiples prioridades Excelentes habilidades organizativas e interpersonales Candidate Qualifications Se Alienta a Todos Los Solicitantes Positivos y Motivados a Postularse. Los Candidatos Ideales Para Esta Posición Son Altamente Motivados y Dedicados, y Deben Poseer Las Siguientes Cualidades: Más de 2 años de experiencia como Generalista de RRHH Título universitario en Recursos Humanos, Negocios, o campo relacionado, o experiencia equivalente Habilidades excepcionales de comunicación e interpersonales Conocimiento práctico de Microsoft Office, incluyendo Outlook, Excel, Word y PowerPoint Comprensión de herramientas y técnicas de capacitación Poseer habilidades efectivas de resolución de conflictos Poseer habilidades de gestión del tiempo, planificación, organización y multitarea Excelentes habilidades de presentación (oral y escrita) Capacidad para trabajar en un entorno profesional pero acelerado Excelentes habilidades de planificación, gestión y coordinación, y la capacidad de trabajar con una variedad de estilos de aprendizaje Abordar brechas de conocimiento, experiencia y rendimiento con retroalimentación constructiva Cómodo con proporcionar y aceptar retroalimentación crítica Capaz de priorizar y organizar el trabajo de manera eficiente para cumplir con los plazos. Capacidad para leer y hablar inglés con fluidez Compensation Details At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect From MCI We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations—and sometimes even cars! Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. Retirement Savings: Secure your future with retirement savings programs, where available. Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges. Life Insurance: Access life insurance options to safeguard your loved ones. Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. Casual Dress Code: Be comfortable while you work. Physical Requirements This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. CONDITIONS OF EMPLOYMENT Must be authorized to work in the country where the job is based. Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. EQUAL OPPORTUNITY EMPLOYER At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal‑opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason. #J-18808-Ljbffr
