Descripción de la oferta
ph3Organization /h3 pGrand Hyatt Barcelona /p h3Summary /h3 pAt Grand Hyatt Barcelona, one of the city’s newest and most prestigious luxury hotels, we are looking for a qualified, proactive, and service‑oriented Guest Services Officer to join our Front Office team. In this role, you will play a key part in ensuring a smooth, personalized, and memorable experience for all guests throughout their stay, acting as a main point of contact from arrival to departure. /p pThis position is offered under a permanent contract. If you are passionate about delivering exceptional service, anticipating guest needs, and creating meaningful experiences, this is an excellent opportunity to grow your career within a world‑class hospitality brand. /p h3About the Role /h3 pAs a Guest Services Officer, you will act as an ambassador of the Hyatt brand, coordinating every detail of the guest journey with empathy, precision, and professionalism. This is an operational position with a rotating schedule, including shifts, weekends, and public holidays according to hotel operational needs. You will work closely with Front Office, Housekeeping, and other departments to ensure a seamless and high‑quality guest experience. /p h3Key Responsibilities /h3 ul liWelcome guests upon arrival and ensure a smooth and efficient check‑in and check‑out experience /li liProvide personalized assistance and respond to guest requests with efficiency and care /li liCoordinate room assignments, amenities, VIP setups, and special requests /li liMaintain clear communication with Housekeeping, Concierge, and other departments /li liMonitor daily arrivals, departures, and in‑house guests to anticipate needs /li liHandle guest feedback and resolve issues promptly, ensuring positive outcomes /li liSupport the preparation of welcome letters, room keys, and guest preferences /li liParticipate in daily briefings and contribute to service improvement initiatives /li liRepresent the Grand Hyatt brand with professionalism, warmth, and attention to detail /li /ul h3Qualifications /h3 ul liProficiency in English and Spanish (spoken and written); additional languages are a plus /li liPrevious experience in Front Office or coordinating stays/groups in large‑capacity hotels /li liStrong organizational skills and ability to manage multiple tasks simultaneously /li liExcellent communication skills and a proactive, solution‑oriented mindset /li liAbility to work under pressure and collaborate effectively within a team /li liFamiliarity with hotel systems (PMS, Channel Manager; Opera experience is a plus) /li liStrong guest focus and attention to detail /li liProfessional, dynamic, and service‑driven attitude /li liFlexibility to work rotating shifts, weekends, and public holidays /li /ul h3Care Connects Us – Do You Share Our Values? /h3 pAt Hyatt, we care for people so they can be their best. Our values — bEmpathy /b, bIntegrity /b, bRespect /b, bInclusion /b, bInnovation /b, and bWell‑being /b — guide everything we do and define how we work together every day. /p pHyatt is an equal opportunity employer committed to fostering an inclusive environment for people of all backgrounds and experiences. /p h3What You Will Love About Us /h3 ul liTarifas especiales en hoteles Hyatt para ti, tu familia y amigos desde el primer día /li liDescuentos en restaurantes y bares del hotel /li liComedor de empleados con menús diarios saludables y equilibrados /li liAcceso gratuito a una plataforma de bienestar y apoyo a la salud mental /li liFormación continua y oportunidades de desarrollo profesional dentro del grupo Hyatt a nivel mundial /li /ul h3Be Part of Something GRAND /h3 pWith more than 1,150 hotels in over 70 countries, Hyatt is globally recognized as a Great Place to Work. Our Front Office team plays a vital role in delivering personalized and memorable guest experiences. /p pJoin Grand Hyatt Barcelona and become part of a GRAND team that turns every stay into something exceptional. /p /p #J-18808-Ljbffr
