Descripción de la oferta
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.Siga leyendo para comprender completamente lo que este trabajo requiere en cuanto a habilidades y experiencia. Si su perfil encaja, presente su candidatura.The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.The Customer Success Management (CSM) team focuses on the themes of align, enable, and expand. We align with customers’ desired business outcomes, enable them on their existing use cases, and work with them to expand into additional use cases, ensuring ongoing and ever-improving customer return-on-investment.Additionally, our team serves as liaisons between the customer and the GitLab ecosystem, streamlining collaboration with Product Management, Engineering, Sales, Professional Services, and others. CSM handbook.What You'll DoMentor and enable the team to exceed company growth and retention forecastsWork with the Customer Success Director to help establish and manage goals and responsibilities for CSMsManage a team of highly motivated, customer-focused CSMs to manage the overall health and care of accounts (e.g., onboarding customers, stage adoption, executive business reviews, and successful renewals)Ensure the CSMs exceed GitLab expectations in core knowledge, communication, and executionChallenge the team and yourself to learn and grow as trusted advisors to customers continuallyProvide leadership and guidance to coach, motivate and lead the team members to their optimum performance levels and career development, providing timely feedback and development assistanceManage resource assignments and staffing levels, including recruitment as neededIdentify and implement improvements to the processes and tools usedDevelop senior-level relationships with customersPartner with other team leaders to ensure the customer is supported in times of escalationDevelop strong relationships with Engineering and Product to ensure cohesion and shared understanding of goals, initiativesOversee initiatives set forth in OKRsWork together with the other managers to execute strategies and vision with the DirectorRepresent GitLab leadership and reflect our GitLab values in internal and external interactionsWhat You'll BringProven track record in software/technology sales, consulting or customer successProven experience leading teams, driving software adoption, and building and scaling customer success management practicesExperience with software development lifecycle processes and tools as well as agile and/or DevOps practicesKnowledgeable with cloud/container technologies (e.g., Kubernetes, Docker), application security (SAST, DAST) and/or cloud deployment models (AWS, GCP, Azure) is a plusProven ability to develop strategies, translate them into initiatives and track successful deliveryDemonstrated ability to lead managers and successfully manage global, distributed teams across cultures, lines of business, and geographiesPossession of a strong management presence and leadership ability, with communication and interpersonal skills that inspire and motivate leaders and teamsDemonstration of operational excellence in analytical thinking, process development and improvement, problem-solving, communication, delegation, and planningAbility to collaborate across the organization and with external stakeholdersExperience successfully working with senior executives (VP/CxO)Holds strong operational skills that will drive organizational efficiencies and customer satisfactionComfortable giving and receiving positive and constructive feedbackAbility to connect technology with measurable business valueStrategic thinking about business, products, and technical challengesHow GitLab Will Support YouBenefits to support your health, finances, and well-beingFlexible Paid Time OffTeam Member Resource GroupsEquity Compensation & Employee Stock Purchase PlanGrowth and Development FundParental leaveHome office supportPlease note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.Country Hiring Guidelines:GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.Privacy Policy:Please review our Recruitment Privacy Policy. Your privacy is important to us.GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process. xcskxlj #J-18808-LjbffrHay opciones de teletrabajo/trabajo desde casa disponibles para este puesto.
