Descripción de la oferta
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Head of VIP in Spain.
This senior role provides full ownership of the VIP function across multiple products in a fast-moving, global entertainment and gaming environment. You will define and execute the VIP strategy end-to-end, managing portfolio performance, onboarding, engagement, marketing visibility, and partnership activation. The role requires anticipating player behavior, making proactive commercial decisions, and optimizing long-term value while balancing revenue, loyalty, and brand status. You will lead a dedicated VIP team, define operating models, establish governance and KPI frameworks, and collaborate closely with data, CRM, product, and marketing teams. This position is ideal for someone with deep VIP or high-value customer experience who thrives in an autonomous, high-responsibility, and globally distributed environment.
Accountabilities:
Own the global VIP portfolio, managing revenue, retention, lifetime value, incentive efficiency, and exposure.
Define VIP segmentation, tiers, benefits, limits, and engagement logic, ensuring competitive and culturally relevant offerings.
Develop onboarding strategies, maintain always-on engagement, and oversee social/community presence for VIP acquisition and retention.
Partner with CRM, product, marketing, and external partners to deliver exclusive VIP experiences and maximize portfolio value.
Build, lead, and develop the VIP function, setting KPIs, workflows, and standards for engagement, responsiveness, and decision-making.
Implement data-driven governance, monitoring, reporting, and automation to optimize scale, efficiency, and risk management.
Requirements:
5+ years’ experience in VIP leadership, portfolio management, or high-value customer roles, preferably within iGaming or entertainment.
Proven success managing high-value portfolios with direct commercial accountability.
Strong strategic, analytical, and decision-making skills under uncertainty.
Experience building and leading teams, defining operating models, and establishing workflows.
Deep understanding of competitive VIP landscapes, high-value player behavior, and cultural relevance.
Comfortable operating in an always-on, high-responsibility, global environment.
Excellent communication and leadership abilities, with strong commercial and analytical acumen.
Benefits:
Competitive service fees with performance-linked incentives.
Fully remote, international collaboration model.
High autonomy with direct influence on business performance.
Ownership and leadership of a critical growth and revenue-driving system.
Exposure to senior leadership and strategic decision-making.
Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice:
By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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