Descripción de la oferta
Experience the power of a game-changing career Are you looking to grow your career in IT and operations within a dynamic, international environment? We’re a global technology and services leader that powers the brands of the future. In this role, you’ll support a key client program, ensuring smooth day-to-day operations across IT, Sales, and Operations environments. As a Help Desk Support in Barcelona, you will play a critical role in maintaining systems, supporting users, and enabling business continuity. Career growth and personal development We’ll provide you with the tools, training, and support you need to succeed. At Concentrix, there’s real career growth potential, with opportunities to expand your skills across IT support, operations, and project coordination. What you will do in this role - Provide technical support across multiple environments, resolving incidents and managing service requests within SLA and quality standards. - Monitor systems and identify potential issues, escalating and reporting as needed to prevent wider impact. - Support business locations with on-site and remote assistance, ensuring smooth day-to-day operations. - Coordinate onboarding processes, including account setup, access provisioning, and device preparation for new starters. - Manage IT assets and equipment, including inventory control, device lifecycle, installations, and troubleshooting. - Deliver training and documentation, including onboarding sessions, refresher trainings, and user guides to improve adoption and reduce incidents. Your qualifications - 1–2 years of experience in IT support, customer service, or call center environments. - Strong English communication skills (written and spoken). - Solid knowledge of PC hardware, software, Windows OS, and Microsoft Office tools. - Strong problem-solving, organizational, and multitasking skills. - Team-oriented with a customer-focused mindset and high attention to detail. - Reliable, proactive, and able to work independently in a fast-paced environment. Nice to have - Knowledge of PC & Print devices and hardware What’s in it for you - Full-time 39 hours/week – permanent contract Monday to Friday from 9:00 to 18:00 - Salary 19.654€ gross/year - Great location in Barcelona - Bring-a-friend (referral) bonus opportunities - Full paid training on the company and the project you'll be working on - Career development programs and specialized courses Experience the best version of you ! At Concentrix , we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.” Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. R
