**_Responsibilities:- **- Integrate technical knowledge and business understanding to create superior solutions for the company and for customers.- Mentor/consult with team members, other organizations, customers, and vendors on complex issues.- Incident Management: Resolve technical and some business incidents independently.- Mentor/assist less-experienced team members on complex incidents.- Escalation Management: identify, mange, and lead escalations through L4.- Work with others to help manage escalations through L5.Problem Management:- Proactively and reactively look for solutions to prevent complex problems from occurring across teams/technologies.- Change Management: Independently review and verify changes/solutions of high complexity and risk to meet customer and/or trade/IT infrastructure needs.- Lead or participate in a Change Advisory Board or Technical Advisory Board.Patch and Security Management:- Provide input to security policies.- Proactively monitor the environment for patch compliance.- Analyze patches for compatibility with each customer or internal infrastructure environment.- Approve patch and security changes.Configuration Management:- EnsureConfiguration Management Database (CMDB) entries are complete and accurate.Solution Design:- Provide feedback to create new the company solution sets.Quality:- May provide feedback/influence change in internal and/or vendor-provided products/service offerings.Project Management:- Participate, propose, and/or lead complex customer and internal projects, including transformation, across technology/ customers and/or internal businesses/end user's areas. Provide review/advice to projects inside/outside responsibility areas.- Customer Relationship Management: Influence with customers and/or internal businesses/end users on a broad range of technical and operational topics.- Becoming a trusted advisor to the customers and/or internal businesses/end users.- Develop and grow assigned customers and/or internal businesses/end users account relationships.Teamwork:- Lead or work as part of a team, which may be virtual, global, and/or multi- functional, and addressing complex issues.- Trusted advisor inside technology area and recognized outside team/technology area.**_Education and Experience Required:- **- Bachelor's degree in Computer Science, Engineering, Business, or related field or equivalent work experience.- May have Master's degree in related field.- Often holds intermediate-level certification(s) in work field.- Typically 8+ years of relevant experience.**_Knowledge and Skills:- **Typical skills include:- (Expert) in one or more technology sub-areas.- (strong) understanding of related technologies.- (strong) Customer Service.- General Project Management.- Influencing Others.- Customer/Vendor Management.- Business Analysis- General Financial Management.**#LI-DNI