Descripción de la oferta
Junior Early LifeCycle Specialist - GermanAt SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 33 countries around the world rely on SumUp to get paid. To get there, we are putting together an awesome team that is committed to one another and to our merchants. You could be our missing link! Help us bring card acceptance to the masses!In this role, you will be responsible for building and maintaining successful client relationships.What You’ll DoSupport new merchants during onboarding, guiding them through setup and activation of SumUp products (Card Readers, POS Lite/Plus/Pro, Kiosk)Drive early product adoption by assisting with key activation steps, training sessions, and first transaction goalsMonitor merchant activity, proactively reaching out to inactive users to offer support and boost engagementCollaborate with sales teams to ensure seamless handovers and continuity of onboarding experienceRespond to inquiries and troubleshoot onboarding issues, escalating complex cases and covering the inbound support line as neededWhat We’re Looking ForFluent in German and English (C1 or C2)A natural problem-solver with a proactive mindsetAn outstanding communicator who genuinely enjoys helping customersComfortable in a fast-paced, start-up environmentExcited to work onsite at our Barcelona HQWhy you should join SumUp
