Descripción de la oferta
At Webfleet Solutions we are looking for an Junior Field Service Project Manager to own the deployment of our automotive telematics solutions across the French market. In this role, you will manage our network of third-party Installation Partners (IPs), coordinate complex customer deployments, and ensure operational excellence throughout the entire installation process.
You will act as the operational owner of Field Services in France, leading approximately 800 vehicle installations per month while driving partner performance, controlling service costs, and delivering successful rollouts for our strategic customers. This is a hands-on operational role requiring strong project management, stakeholder management, commercial awareness, and the ability to drive results through external partners.
Here’s a little taste of your challenge:
Project Delivery
Coordinate and manage complex installation projects for key customers in France, including high-volume deployments requiring tailor-made adjustments such as additional hardware, software integration preparation, or non-Webfleet hardware.
Act as the main Webfleet point of contact throughout customer deployments, ensuring effective coordination between internal teams, installation partners, and customers.
Represent the Field Services department internally for the French market by presenting key operational metrics, project progress, risks, and improvement actions.
Support the Sales organization throughout the customer lifecycle, from pre-sales activities to contract execution and deployment.
Ensure projects are delivered on time, within agreed service levels, and with a strong customer experience.
Installation Partner Performance & Cost Control
Manage and continuously optimize the network of third-party Installation Partners across France.
Monitor partner performance through key performance indicators (KPIs), including work order completion times, service quality, no-shows, SLA compliance, and customer satisfaction.
Regularly review and renegotiate commercial agreements with installation partners, including pricing, contractual conditions, and service commitments, using operational performance data to drive improvements.
Validate quotations and invoices, ensuring all charges comply with contractual agreements and challenging unjustified costs when necessary.
Identify and implement cost optimization initiatives while maintaining high service quality.
Onboard and train new Installation Partners, conduct SLA reviews, and manage partner performance, including corrective actions, volume redistribution, or partner replacement when required.
Work closely with Customer Support, Customer Success Management, Sales, Finance, and the Quality Coordinator to ensure accurate invoicing and effective cost control.
Strategic Accounts & Customer Deployments
Own the end-to-end delivery of complex deployments for strategic customers and pilot projects.
Participate in rollout planning sessions with customers and internal stakeholders, including Account Managers, Sales Engineering, and Customer Support.
Maintain direct communication with customers throughout deployments, ensuring alignment, transparency, and timely issue resolution.
Drive operational excellence while balancing customer expectations, partner capabilities, and business objectives.
Travel
Travel within France approximately one to two days per month to meet Installation Partners, support complex deployments, conduct quality reviews, and strengthen partner relationships.
Who are you?
3+ years of experience managing projects, with a solid understanding of project management methodologies.
Experience delivering customer-facing operational projects in a fast-paced environment.
Proven experience managing suppliers, subcontractors, or external service partners, including commercial negotiations and performance management.
Strong negotiation skills with the ability to challenge partners while maintaining productive long-term relationships.
Excellent communication skills in both French and English, with confidence interacting with internal and external stakeholders at different levels.
A proactive self-starter who takes ownership, identifies operational issues, and drives solutions independently.
Strong stakeholder management skills with the ability to influence and coordinate teams and partners without direct authority.
Advanced Microsoft Excel skills (pivot tables, complex formulas, data analysis) and hands-on experience using Salesforce.
Technical affinity with telematics, automotive technology, or connected vehicle solutions is considered a plus.
Lets not forget the good stuff!
Working from home up to 3 days a week.
500 euros gross to set up your home office and additional monthly home office allowance
Chance to work abroad for 40 working days per year
Birthday off and volunteering time off.
Additional health and dental insurance.
100% employer funded pension scheme.
Lunch, childcare or transportation vouchers.
Unlimited access to LinkedIn Learning.
Access to Gofluent platform to learn new languages.
Free access to CALM (top mental health app).
Employee Assistance Program.
Discount on Bridgestone tyres.
Who are we?
Webfleet is Bridgestone’s globally trusted fleet management solution. More than 50,000 businesses across the world use it to improve fleet efficiency, support drivers, boost safety, stay compliant and work more sustainably. For more than 25 years it has been empowering fleet managers with data-driven insights that help them optimize their operations.
Webfleet contributes towards the delivery of The Bridgestone E8 Commitment. This broad, global corporate commitment clearly defines the value Bridgestone is promising to deliver to society, customers and future generations in eight focus areas: Energy, Ecology, Efficiency, Extension, Economy, Emotion, Ease and Empowerment. These provide a compass to guide strategic priorities, decision making and actions throughout every area of the business.
More information at: webfleet.com. Follow us on X: @WebfleetNews and LinkedIn @Webfleet. For more information on Bridgestone corporation visit Bridgestone.com or the Bridgestone Newsroom.
We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.
#J-18808-Ljbffr
