Descripción de la oferta
AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards. WHY JOIN US If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you! ABOUT THE ROLE We are looking for a Senior Technical Writer to design and automate AI-driven software documentation for end users, developers, and system integrators. MUST HAVES - 4+ years of technical writing experience , with demonstrated expertise in software documentation (SaaS, cloud platforms, or developer-focused content). - Deep familiarity with prompt engineering and ability to design effective prompts, configure AI tools, and iterate based on output quality to achieve consistent documentation. - Strong understanding of documentation architecture and information design. Ability to analyze different documentation types and design patterns that scale. - Technical comfort with APIs, event streaming, batch processing, system architecture, and data models . Ability to understand complex concepts and write documentation that captures them accurately. - Proficiency with Markdown, YAML, Git, and version-controlled workflows . Comfortable in code editors and command-line environments. - Strong written and verbal communication skills, with an ability to write clear, user-centered documentation and communicate technical concepts to diverse audiences. - Attention to detail and excellent organizational skills with the ability to manage multiple priorities and maintain consistency across documentation systems. - Problem-solving mindset with ability to think critically about processes and advocate for improvements to documentation systems and workflows. - Experience in fast-paced, cross-functional product environments with the ability to adapt to changing priorities. - Bachelor's degree in computer science, English, or a related field, or equivalent work experience. NICE TO HAVES - Loyalty product, MarTech, or B2B SaaS experience preferred. - Redocly documentation framework for API references. WHAT YOU WILL DO - Partner with product, engineering, and operations teams to understand documentation needs and user workflows, then design documentation architecture and automation patterns that serve multiple audiences – end users, developers, and system integrators. - Establish documentation standards and build governance and quality gates directly into the automation system to ensure all generated documentation – user guides, API documentation, integration guides, in-product help, and release notes – maintain consistency and user value. - Build and refine prompt templates, style guides, and content models that enable developers and writers to generate consistent, high-quality documentation at scale. - Write, edit, and review documentation to model excellence, validate automation output quality, and identify patterns that strengthen prompts and templates. - Measure documentation impact using analytics and user feedback to identify gaps and inform improvements to the automation system, content strategy, and documentation approach. - Document all systems, configurations, prompts, and decision logic thoroughly so the team can maintain, evolve, and improve the automation system independently. PERKS AND BENEFITS - Professional growth : Mentorship, TechTalks, and personalized growth roadmaps. - Competitive compensation : USD-based pay with education, fitness, and team activity budgets. - Exciting projects : Modern solutions with Fortune 500 and top product companies. - Flextime : Flexible schedule with remote and office options. Meet Our Recruitment Process Each step helps us understand your skills and overall fit. If it’s a match, you’ll receive an offer. #J-18808-Ljbffr
