Descripción de la oferta
Job Summary We're looking for aNetwork Control Center Supervisoron behalf of one of our major clients atValencia, Spain . The NCC Supervisor will be responsible for overseeing shift-based operations within the Network Control Center, ensuring smooth service delivery, effective incident handling, and adherence to established processes. The role acts as a key escalation point, supports team development, and ensures operational continuity, including assuming managerial responsibilities when required.Key Responsibilities: Manage and coordinateshift-based staffing schedulesto ensure continuous service coverage Act asoperator or shift leadwhen required Serve as anescalation pointfor complex or high-impact incidents and difficult operational decisions Identifyknowledge gapswithin the team and coordinate training or support with Tier 2 teams Contribute to the development and maintenance ofoperational procedures and documentation Participate inSISMS internal and external audit sessions Represent the NCC in meetings when required Liaise withSGITT senior managementand participate in service review meetings when needed Ensure adherence to operational processes and service management best practices AssumeNCC Manager responsibilitiesduring periods of absenceRequired Qualifications: Minimum2 years of relevant experiencein IT operations, NOC/NCC, or service management One of the following certifications: ITIL v3 (minimum 12 credits towards ITIL Expert) , OR At least two ITIL 4 certifications (Specialist or Strategist level) MinimumB2 level English proficiency(certified) Experience working inshift-based environmentsPreferred Skills: Experience in incident and escalation management Familiarity with audit processes and compliance frameworks Strong organizational and coordination skills Ability to work effectively under pressure in a 24/7 environmentFounded in 1997 in Brussels, UpcoMinds has grown into a trusted IT partner, specializing in Project Development, Consulting, Strategic Teaming, and R&D & Innovation. With offices in Belgium, Greece, and Cyprus, we empower organizations across Europe to deliver complex, high-impact technology initiatives that drive strategic, operational, and digital transformation.Our team of 200+ top-tier professionals brings deep expertise and agility to every engagement. Working through in an agile, hybrid operating model, we combine on-site collaboration with distributed delivery to provide speed, adaptability, and localized attention, all at a multinational scale.Find out more about us at commit to promote Inclusion & Diversity by creating a working environment where all employees are treated with dignity and respect and where individual differences are valued. We offer equal opportunity in all aspects of employment.Our recruitment consultants will go through your Curriculum Vitae as soon as possible and get back to you to discuss the opportunity for which you apply. If you don’t hear from us in the coming ten (10) working days, you may consider that you have not been selected for the particular job. By submitting your CV, you consent to its retention in our database for a period of two (2) years, for the purpose of considering your application for current or future employment opportunities, in accordance with applicable data protection legislation GDPR
