Descripción de la oferta
NCC Operators deliver 24×7×365 frontline operations, performing monitoring, event handling, Tier‑1 troubleshooting, and escalation across UN ICT, network, satellite, cloud, and data‑centre environments.
Key Responsibilities
Perform continuous monitoring using UN‑approved tools across:
Network, servers, storage
Satellite & RF infrastructure
Security devices
Public cloud (Azure, AWS)
M365 and application platforms
Handle event management and alarm triage
Perform Tier‑1 troubleshooting following approved SOPs
Escalate incidents to:
Tier‑2 engineering teams
External service providers (as required)
Support incident, critical incident, and security incident processes
Execute approved low‑level operational activities (e.g. checks, verifications, routine actions)
Maintain accurate incident records in UN‑provided ITSM/CRM tools
Contribute inputs for:
Shift reports
Incident and change reporting
Ensure 15‑minute shift handover overlap with incoming operators
Mandatory Skills & Qualifications
Minimum 1 year of relevant NCC / NOC / ICT operations experience
ITIL v3 or ITIL 4 Foundation certification
English proficiency: CEFR B2 or above
Ability to work rotational 24×7 shifts on‑site
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