Descripción de la oferta
The Operations Manager for the area of implementations & new projects ensures the successful execution of logistics operations during the launch of new customers or activities. Acting as an on-the-ground operational leader, they coordinate resources, enforce process compliance, and drive continuous improvement. They serve as the operational point of reference during critical ramp-up phases, ensuring performance, quality, and alignment with standards. Key Responsibilities Operational Launch Management * Organize and oversee logistics operations during new customer or activity implementations. * Define and allocate necessary resources (staff, equipment, storage areas). * Ensure teams are properly sized, trained, and prepared. * Coordinate actions across operations, IT, quality, and project teams. * Supervise field operations and ensure adherence to defined processes. Process Compliance & Performance Monitoring * Enforce strict application of logistics procedures (inbound, picking, shipping, returns). * Monitor compliance with internal and customer standards. * Detect deviations and implement immediate corrective actions. * Track and analyze key performance indicators (KPIs). Auditing & Continuous Improvement * Conduct regular audits of field operations and practices. * Analyze root causes of inefficiencies or delays. * Propose and implement action plans to improve quality, productivity, and safety. * Capture lessons learned for future implementations. Team Supervision & Engagement * Lead a team of 3 (coordinators, supervisors, or technicians). * Organize schedules, assign tasks, and set objectives. * Support team development and foster motivation. * Facilitate team meetings and ensure effective communication and reporting. Training & Documentation * Train teams on new processes and best practices. * Ensure clear understanding and application of instructions. * Act as the liaison between field operations and support functions (Quality, IT, HR). Qualifications * 3–7 years of experience in operational logistics roles, ideally in 3PL or multi-client environments. * Proven experience in supervising field teams and managing operational ramp-ups. * Strong organizational skills and adherence to procedures. * Proficiency in logistics systems and IT tools. Skills * Solid knowledge of logistics operations (receiving, picking, shipping, inventory). * Operational leadership and team coordination. * Analytical mindset with the ability to identify issues and propose solutions. * Results-oriented with strong prioritization and responsiveness. * Excellent interpersonal and communication skills. * Proactive, structured, and adaptable in dynamic environments. * Availability for travel to centers within Spain.
