Descripción de la oferta
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.# Role SummaryThe Digital-PSM manages a portfolio of 30–50 partners, driving pipeline, bookings and AI attach through an industrial, data-driven operating model — augmented by AI to increase efficiency by ~50%. You’ll standardize plays, automate routine work, and scale enablement so partners can source, progress and close opportunities faster.# Mission & Outcomes* Pipeline: Achieve portfolio target* Bookings: Meet or exceed portfolio bookings target with forecast accuracy* AI attach & expansion: Improve AI attach rate by +X pts and shorten cycle time* Partner activation: ≥ 80% of named partners fully onboarded with current Joint Business Plan (JBP) and enablement complete.* Operating excellence: ≥ 95% Salesforce/PRM data hygiene, ≥ 90% SLA on partner requests.# # What You’ll Do## 1) Run an industrial partner operating system* Cadence: Daily hygiene nudges, weekly Pipe Pulse (clustered 20-min reviews), bi-weekly enablement webinars, monthly lite QBRs, quarterly QBRs with field.* Scorecards: Maintain PRM/SFDC scorecards (pipeline, bookings, conversion, AI attach, activity).* Close plans: Standardize mutual close plans, risk logs, exec summaries; drive next-best actions.## 2) Enablement Factory (AI-assisted)* Curate & condense existing assets into 5–7-minute micro-learnings and 60–90s explainers.* Publish 2 enablement packs/month; run 1:many live sessions; track attendance, quiz scores, content NPS.* Auto-enroll target roles via Eloqua; measure consumption-to-pipeline lift.## 3) Territory & Account Mapping* Auto-map partners by verticals/ICP/named accounts; refresh monthly using SFDC.* Identify whitespace and co-sell routes; broker intros to field AEs/BDRs/CS.* Track coverage ≥80% of target accounts; increase joint pursuits/quarter.## 4) Pipegen OS* Every Friday, generate a partner pipe pack (new opps, movement, aging, AI attach, next plays).* Launch campaign-in-a-box with digital + field motions (webinars, events, ABM-lite).* Activate BDR sequences for prioritized partners; monitor time-to-first-opportunity.## 5) Bookings Machine* Enforce mutual close plans, MEDDICC (or equivalent), exec alignment, and risk burndown.* Conduct weekly forecast with RevIQ/analytics; drive deal economics (deal reg, promos).* Post-mortems and pattern libraries to replicate wins, and learn from losses.## 6) AI Augmentation (how you work faster)* Use generative AI to draft playbooks, content outlines, emails, recaps, and QBR packs.* Summarize partner call notes and produce next-best-action lists auto-pushed to SFDC tasks.* Auto-build slides and dashboards from SFDC/PRM; run anomaly detection (stalled opps, low activity).# # KPIs & Leading Indicators* Pipeline: $ created/week/partner; creation rate; % partner-sourced; AI attach % on new opps.* Velocity: Stage progression speed; aged opps >60d; time-to-first-opportunity.* Win/Revenue: Win rate; ASP; cycle time; forecast accuracy; bookings vs. plan.* Enablement: Attendance %, quiz pass %, content NPS, enablement→pipeline conversion.* Coverage & Hygiene: % mapped accounts covered; SFDC/PRM completeness & freshness.# Qualifications* Minimum 2 years’ working experience; background in Partner/Channel Management, Sales, Digital GTM (SaaS preferred), BDR* Proven ability to create partner pipeline and influence bookings at scale (evidence of campaigns, plays, or co-sell motions).* Data fluency: can build/interpret dashboards and funnels* Hands-on with AI tooling to automate content, summaries, forecasting, and insights (e.g., Copilot/ChatGPT).* Operational rigor and communication: program management, webinar facilitation, executive-ready storytelling.* Languages: English required, French plus one of Spanish or Italian.# # Working Model* Madrid-based preferred; travel 10–20% for key QBRs/events.* Manages 30–50 partners directly.* Close collaboration with Field PSMs, BDRs, Marketing, CS, Alliances, Finance.# # Success in 90 Days* Stand up the Digital-PSM cadence; publish first two enablement packs; complete partner mapping.* Deliver first Pipe Pulse cycle and monthly lite QBRs with scorecards live in SFDC.* Hit baseline pipeline velocity and hygiene targets; show early lift in AI attach.#LI-MC1If a Genesys employee referred you, please use the link they sent you to apply.**About Genesys:**Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit .**Reasonable Accommodations:**If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.**Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.***Please note that recruiters will never ask for sensitive personal or financial information during the application phase.*### Join our Talent Community.Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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