Descripción de la oferta
ph3Product Specialist (Hardware) /h3h3About the team /h3pOur Product Specialist team sits at the intersection of hardware, software, and the merchants who rely on our products every day. We work closely with Product, Engineering, and customer-facing teams to make sure our technology actually works in the real world — not just in theory. As we scale new products and expand our hardware portfolio, this role exists to keep quality high, issues resolved fast, and our internal teams equipped with the knowledge they need. If you enjoy getting to the root of a problem and making things run more smoothly, this is a team you'll feel at home in. /ph3What you'll do /h3ulliTroubleshoot and resolve hardware and software bug reports raised by merchant-facing teams, keeping impact on merchants to a minimum /liliSpot recurring issues, document them clearly with reproduction steps and supporting evidence, and submit to the right team /liliProvide frontline technical support and onboarding for early‑stage products, helping merchants get up and running quickly /liliDeliver training sessions to customer support teams to increase their confidence and autonomy when helping merchants /liliMaintain clear documentation of investigations, resolutions, and escalation processes to improve how the team handles future cases /li /ulh3You'll be great for this role if… /h3ulliExperience in a hands‑on technical support or onboarding role, ideally working with SaaS or hardware products /liliStrong troubleshooting ability across software, hardware, and peripheral integrations, with a track record of diagnosing issues accurately /liliComfort working in fast‑moving, ambiguous environments where processes are still being built /liliAbility to communicate complex technical issues clearly to both technical and non‑technical audiences /liliExperience using cross‑functional tools such as CRM systems, ticketing platforms, or data dashboards /li /ulh3Why you should join Empresa confidencial /h3ulli? Opportunity to work with SumUppers globally on large‑scale fintech products used /li /ul /p #J-18808-Ljbffr
