Descripción de la oferta
We are currently seeking a Product Support Associate I to join our office in Madrid.
Responsibilities
Help customers resolve questions related to our software, including investigating invoice issues, troubleshooting, and looking into e‑service cases using chat, phone and Case Management System as your most important tools.
Work on solving issues of varying difficulty, guiding the customer through Pagero’s services while teaching them the best ways to navigate and accomplish what they need.
Collaborate in a diverse team of supportive colleagues who handle cases of different levels of difficulty.
Qualifications
Completed upper secondary education. Post‑secondary education in systems science, IT or technology is a merit.
Great interest and understanding of technology.
Fluent in English and Spanish, both reading and speaking.
Willingness to undertake shifts, including night shifts, weekends, and bank holidays.
Preferred Qualifications
Experience in support, service or technology.
Advanced knowledge in French or German is a big plus.
Benefits
Hybrid Work Model: flexible hybrid working environment with 2‑3 days a week in the office.
Flexibility & Work‑Life Balance: flexible arrangements and work‑from‑anywhere for up to 8 weeks per year.
Career Development and Growth: continuous learning opportunities and skills‑first approach.
Industry Competitive Benefits: flexible vacation, two company‑wide Mental Health Days off, Headspace app access, retirement savings, tuition reimbursement, employee incentive programs.
Culture: commitment to inclusion, belonging, flexibility, and work‑life balance.
Social Impact: two paid volunteer days off annually, pro‑bono consulting projects and ESG initiatives.
Real‑World Impact: contribution to justice, truth, and transparency for customers worldwide.
Deadline for submissions: Sunday, May 24th, 2026.
Thomson Reuters is an Equal Employment Opportunity Employer. We also make reasonable accommodations for qualified individuals with disabilities and sincerely held religious beliefs in accordance with applicable law.
#J-18808-Ljbffr
