Descripción de la oferta
What makes us Qlik?A Gartner Magic Quadrant Leader for 16 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster. We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.The Agentic Program Manager, Digital Experience RoleWe are seeking an operationally excellent and delivery-focused Agentic Program Manager to own the end-to-end execution of Agentic customer plays across Qlik's Agentic-led customer portfolio. Working within the Agentic Journey team, you will take approved play designs (defined by the Journey Architect and Journey Lead ) and turn them into structured, well-governed execution. From designing the test, coordinating all required assets, and supporting in-product automation, through to partnering with Analytics & Insights on operational reporting and leading the retrospective that feeds the next iteration: you own the full lifecycle of every play you run.What makes this role interesting?Qlik is transforming the way it engages with customers post-sale - moving from reactive, human-led touchpoints to a signal-driven, agentic model that delivers the right experience to the right customer at exactly the right moment. That transformation only delivers value if every play is executed with rigor. The Agentic Program Manager, Customer Adoption is what makes the agentic model credible in practice - not by designing the architecture, but by ensuring what has been designed for works. You will be the operational center of gravity for Agentic plays: the person who turns strategy into a running experiment, a running experiment into clear results, and clear results into better plays. This is a role for someone who takes real ownership, operates discipline across complex cross-functional environments, and finds genuine satisfaction in making things run well.Here’s how you’ll be making an impact:Own the end-to-end operational lifecycle of agentic plays — from experiment setup through to post-play retrospectiveAccountable for the quality and effectiveness of play execution — ensuring every play runs as designed, reaches the intended audience, and delivers against defined success criteriaDesign the test structure for each play (A/B Testing): define the hypothesis, set control and variant conditions, determine sample sizes, and document success criteria before launchTranslate approved play logic into a structured execution plan with clear milestones, dependencies, and rollback conditionsCoordinate all assets required for a play — email copy, in-product content, sequence timing, suppression lists, audience segments — ensuring everything is ready, reviewed, and correctly configured before activationSupport the technical implementation of automated and agentic experiences, working with CSO OPS & AI and the automation team to ensure play logic is correctly built and tested across N8N, Pendo, Amazon SES, and SalesforceAct as the operational point of contact during play execution: monitoring for issues, managing exceptions, and escalating blockers promptlyPartner with Analytics & Insights to define reporting requirements for each play — agreeing on metrics, data sources, and dashboard structure before launchOwn the reporting output for active and completed plays: produce clear, concise performance summaries for the Senior Leadership and relevant stakeholdersLead the post-play retrospective for every experiment: documenting what worked, what didn't, and what should change in the next iterationPartner with the Cohort Manager to improve execution quality and outcome effectiveness ensuring learnings are translated into concrete changes in future iterationsMaintain a structured knowledge base of play outcomes so that institutional learning compounds over timeManage the governance process for each play: approval gates, programme documentation, and change controlIdentify process inefficiencies across the play lifecycle and propose improvements to reduce friction and time-to-launchPartner closely with the Learning & Education team to ensure enablement assets are available and optimized for each play; and feed play performance data and audience insights back into the Learning team's content development strategy, ensuring enablement journeys are designed to be compatible with agentic playsWe’re looking for a teammate with:7+ years of experience in programme management, Agentic operations, or customer success execution.Demonstrated experience running structured experiments or A/B tests in a digital engagement or marketing automation contextProven ability to coordinate cross-functional delivery across multiple stakeholder groups with autonomy and clear communicationStrong operational discipline: able to manage multiple concurrent workstreams with rigour and without losing detailAnalytical literacy: able to read a dashboard, interrogate a metric, and know what the data is not sayingComfort operating across technical and non-technical stakeholders, translating between them without losing precisionFamiliarity with platforms central to this role: Salesforce, Pendo, Amazon SES, Marketo, N8N or equivalent automation tooling, and Qlik Cloud for operational reportingA bias for documentation and process: someone who understands that institutional knowledge has no value if it only lives in one person's headThe location for this role is:Barcelona, Spain#LI-HybridApply now and help change how the world transforms complex data landscapes into actionable insights and turns complex data challenges into new opportunities!More about Qlik and who we are:Find out more about ‘Life at Qlik’ on social: Instagram, LinkedIn, YouTube, and X/Twitter, and to see all other opportunities to join us and our values, check out our Careers Page.What else do we offer?Genuine career progression pathways and mentoring programs.Culture of innovation, technology, collaboration, and openness.Flexible, diverse, and international work environment.Giving back is a huge part of our culture. Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee ProgramsIf you need assistance applying for a role due to a disability, please submit your request via email to accessibilityta@qlik.com. Any information you provide will be treated according to Qlik’s Recruitment Privacy Notice. Qlik may only respond to emails related to accommodation requests.Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.
