Descripción de la oferta
OverviewAsegúrese de que toda la información de su solicitud está actualizada y en orden antes de inscribirse en esta oportunidad.As a Quality Specialist, you will be at the forefront of our risk management operations, working closely with our client to monitor and elevate our global quality standards. This role is perfect for a highly analytical and proactive individual who thrives on deep data analysis, uncovering critical insights, and implementing improvements that enhance our overall quality performance.What you will doQuality & Calibration Management:Lead weekly calibration sessions and conduct ongoing audits to address new work streams or areas of concernReporting & Remediation:Prepare and present monthly quality reports, identifying critical concerns and proposing effective remediation strategiesPerformance Insight:Provide feedback to Quality Analysts to correct observed errors and support skill developmentDeep Dive Analysis:Conduct detailed Deep Dives and Root Cause Analyses (RCAs) to understand and mitigate systemic quality issuesIssue Resolution:Audit and effectively respond to Direct Feedback challenges and clarification requestsOperational Support:Manage QA Reviewer access permissions and troubleshoot QA Review-related bugs and technical issuesPurpose of the roleAs a Quality Specialist, you will be at the forefront of our risk management operations, working closely with our client to monitor and elevate our global quality standards. This role is perfect for a highly analytical and proactive individual who thrives on deep data analysis, uncovering critical insights, and implementing improvements that enhance our overall quality performance.RequirementsExperience:At least 2 years of experience in Fintech Risk environment (Credit, Fraud Risk)Adaptability:Proven ability to thrive in a fast-paced environment and adapt to changing requirements while rigidly maintaining quality standardsData & Analysis:Strong analytical skills, exceptional attention to detail, and proficiency in using Google Sheets, Advanced Excel for complex data analysis. xcskxlj SQL would be a plusQuality Foundation:General knowledge of QA processes and relevant toolsWork Ethic:Excellent time management, organizational skills, and a proactive, autonomous approach to workCommunication:Exceptional written and verbal communication skills in English is a must.BenefitsShift: Days to work - Monday to Friday, Time to Work - From 9 to 18#J-18808-Ljbffr
