Descripción de la oferta
About Our Company SantéVet is the market leader in pet health insurance in France and Belgium, with additional operations in Germany, Spain, and Italy. Founded in 2003 in Lyon by Jérôme Salord, the company now employs around 450 people across offices in Lyon, Lille and Barcelona. SantéVet offers a range of practical yet comprehensive pet health insurance plans, renewed annually and covering illness, accidents, and preventive care. In France, these services are provided through three complementary brands: SantéVet, Bulle Bleue, and Jim & Joe. Your Responsibilities Acquire new customers independently via phone, working with qualified leads and selling pet health insurance to pet owners. Through professional and friendly advice, you will continuously grow your customer base. Communicate with qualified leads through inbound and outbound calls, email, and chat. Prepare tailored insurance offers and follow them through to a successful closing. Contribute to various internal projects within the team. Your Profile We are looking for someone who has: Minimum of 2 years of experience in a call center or phone-based sales/customer service role, with strong communication and customer handling skills. Fluent German (required). Good English skills are a plus. Excellent written and verbal communication skills Ability to work in dynamic, multitasking environments Familiarity with Office / Google tools Proactive profile, customer- and goal-oriented What We Offer At SantéVet, we do everything possible to ensure our employees arrive at work with a smile — and leave with one too. And we succeed: our low employee turnover speaks for itself. Permanent contract Full‑time schedule (Monday–Friday) Competitive salary + variable bonus plan Hybrid work model Central office in Barcelona (excellent public transport connections) Pet‑friendly office! You can bring your pet Health insurance included Meal vouchers Transport allowance 23 working days of vacation Extra half‑day off for your birthday Still Not Sure Whether to Apply? Our Employees Say It Best: 96% are very satisfied working at SantéVet 98% are happy with their work–life balance 95% say they work in a positive atmosphere 96% would recommend working at SantéVet At SantéVet, we celebrate diversity and inclusion and encourage everyone to be their authentic selves. We do not discriminate based on ethnic origin, skin color, religion, gender, sexual orientation, gender identity or expression, nationality, age, disability, or marital status.
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