Descripción de la oferta
Spoki is a Conversational Platform that helps companies build authentic relationships with their customers through WhatsApp and Artificial Intelligence. We believe in the value of genuine connections and provide tools that enable marketing, sales, and customer care teams to communicate in a direct, effective, and personal way.
Our culture is built on four key principles: an unwavering passion for what we do, putting customer success first, working as a united and collaborative team, and approaching challenges with an entrepreneurial and results-driven mindset.As aSales Development Representative (Inbound OR Outbound) to help us grow in the Spanish market, you will be responsible for generating and qualifying new business opportunities in the Spanish market. You will work with bothinbound leads OR outbound prospectingto build a strong sales pipeline and support revenue growth.Cold calling & messaging: run high-volume, high-quality outreach via phone, email, LinkedIn, and sequences—testing angles and improving over time.
Discovery & qualification: qualify prospects using structured frameworks (e.g., Pipeline discipline: maintain accurate data in HubSpot (or equivalent), logging activities and keeping the funnel clean.
Cross-functional collaboration: partner with Sales,Marketing, and Operations to refine ICP, messaging, sequences, and campaign learnings.
Performance & optimization: track KPIs (activity, connect rate, reply rate, meeting rate, SQL rate) and continuously iterate.inbound channels) and qualify them to identify the highest-potential opportunities.
~ Discovery & consultative selling: engage with key roles such as E-commerce Managers,CRM/Retention Managers, Marketing Managers, Customer Care/Operations Managers, Heads of
Digital (and when needed CEOs/Founders) to understand their goals, processes, and pain points.
BANT) to pass high-quality opportunities to Account Executives.
CRM & tools: manage activities and pipeline in HubSpot, keeping data accurate and clean.
Cross-functional collaboration: work closely with Marketing, Sales and Operations to improve messaging, response time, lead quality, and campaign performance.
Continuous optimization: test and refine scripts, sequences, CTAs, and qualification criteria to improve conversion rates and sales velocity.1–2 years in SDR/BDR or sales roles (ideally SaaS or digital).
Languages: native-level Spanish + professional English.
Experience withHubSpot.
Fluent Italian speaker
Experience working withe-commerce, marketing, or customer experience teams.
Interest inconversational marketing or WhatsApp Business tools.
HubSpot (or Salesforce), calling tools (Aircall or similar), sequencing/automation tools (Apollo,Lemlist, etc.).
Familiarity with ICP, lead scoring, pipeline, MQL/SQL, and outbound metrics.Experience with e-commerce / retail / customer care businesses.
Interest or knowledge in WhatsApp Business / conversational marketing / automation.
Methodical approach: scripts, sequences, A/B testing, reporting, and KPI tracking.
Be part of building a cutting-edge Conversational Commerce platform poised for global expansion.
Career Levels: continuous growth with clear key points to help you design your personal and professional development in the direction you desire
Permanent, full-time contract.
