Descripción de la oferta
Location: Barcelona (Hybrid) · Type: Full-time
Get to know us
Started in 2016, Frekuent is now the all-in-one payment and loyalty platform for unattended environments — 500+ clients, 100M+ transactions a year, 2.5M+ users across Spain, France, Italy, Portugal, and Singapore. We turn one-time buyers into lifetime clients with cashless, contactless, effortless payments: less friction, more reasons to come back.
2026 has been our biggest year yet — we've hyperscaled from 40 to 100+ people, with more hires on the way, and closed a €6M funding round to fuel what's next.
And we're just getting started — our goal is to become the default payment and loyalty layer behind every unattended transaction, everywhere.
Curious? Check us out at www.frekuent.com.
Why this role exists
As our SMB sales & account management team keeps growing, the back office needs someone dedicated to keeping it running — onboarding, CRM, documentation, tickets, and the day-to-day coordination between clients and internal teams — so the Team Lead and front-line reps can stay focused on selling and managing accounts.
This is a first-role-in-sales kind of seat. You don't need to have done this before: you'll ramp up with close guidance from your Team Lead, learn how sales, operations and payments fit together from the inside, and build the foundations for a career in sales ops.
What you'll actually do
- Support customer onboarding and activation — preparing contracts, documentation and data collection alongside your Team Lead
- Coordinate installations and follow-ups so new clients go live smoothly
- Keep CRM data clean, consistent and up to date across the pipeline
- Help Account Managers and Account Executives with day-to-day account requests
- Log and track incidents, escalate to the right team, and keep clients updated as issues get resolved
- Support billing adjustments and subscription changes under supervision
- Keep dashboards and reports current so the team always has visibility
- Help maintain playbooks, templates and internal documentation, flagging bottlenecks or recurring issues as you spot them
What you bring
- 0–2 years of experience in sales ops, support, admin or a similar role — internships count, and we're just as interested in the right mindset as the résumé
- Organized and structured, with a natural instinct for process rather than just tasks
- Comfortable with spreadsheets; no prior CRM experience required, but you pick up new tools fast
- Strong attention to detail and a problem-solving streak
- Clear communicator, comfortable flagging issues or ideas to your Team Lead rather than sitting on them
- Fluent in Spanish or English, with at least an intermediate level in the other (written and spoken)
- Takes ownership of what's assigned to you and follows it through to the end
Bonus points if you...
- Have some hands-on exposure to a CRM (Salesforce, HubSpot or similar)
- Have supported a sales or account management team before, even as an internship
- Are comfortable using AI tools to speed up repetitive admin work
- Have brushed up against sales funnels involving KYC, installations or product customization
How we work
- Fast, autonomous, low-bureaucracy.
- We measure output, not hours in a chair.
- Resilience means iterating until it works — not giving up early.
What's In It For You
A hybrid model that works – Enjoy the energy of our office 3 days a week and the flexibility of working remotely the other 2.
⏰ Flexible schedule – because we trust you to own your time and your outcomes.
Meal vouchers – Enjoy a monthly support of meal vouchers to make your workdays tastier.
Health & wellness – private health insurance and discounted gym memberships to keep both body and mind in top shape.
Learning & development – English classes and role-specific training, because your growth is part of our journey.
23 days of paid time off – plus local holidays, because great ideas need space to rest.
A dynamic, fast-growing environment – where each day is unique and every idea counts.
A collaborative mindset – surrounded by people who genuinely enjoy building together.
Regular afterwork & teambuilding events – activities to relax, connect, and strengthen team bonds.
If you're ready to jump into an exciting environment and make a real difference, this is the place for you.
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