Descripción de la oferta
Sales Support Specialist - (French speaking) - Onsite - BM01Experience the power of a game-changing careerWant to be part of an innovative and growing team? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.If you're looking to grow and be inspired, as a Sales Support Specialist you will be part of our team of game-changers who are powering the brands of the future.Career growth and personal developmentThis is a great opportunity to experience the power of what's next and develop “friends for life” at the same time. We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.What you will do in this roleIn everything we do, we believe in doing right by and for people - our clients, their customers, our people, our community, and our planet.As a Sales Support Specialist on our team, you will:Respond to seller queries ina timelyandaccurateway, via email.Identifyneeds and help them use specific features. You play a key role in educating our seller base.Be a mediator between internal stakeholders and sellers.Communicatein a clear and concise way, adapting your answers to the needs of each seller.Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).Update our internal databases with information about technical issues and useful discussions with sellers.Inform sellers about new features and functionalities.Assistcontent managers in improving our FAQ, aiming to reduce the overall contact rate by providing qualitative self-help to our sellers.We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.Concentrix is a great match if you:- Are bilingual or proficient in French plus advanced EnglishProven project management experience with success in managing deadlines, customers, and schedules.Demonstrated ability to resolve issues andmaintainstrong relationships with customers.Excellent written and verbal communication skills.Service orientation with the ability to break down complex concepts for anyone to understand.Knowledge of important Support KPIs.You are tech- and data-savvy.You learn new tools quickly anddeeply, andare alwaystracking downnew ways to streamline and gain efficiency.Youexhibitextreme attention to detail and meticulous organizational habits.Superb listening skills, servicemindsetand the proven ability to dig deeper to solve problems.Time management skills and a strong senseof urgency,ownershipand accountability, you will need to be able to prioritize constantly.Orientation toward analytics and process improvement opportunities.What’s in it for youIn this role, we offer benefits that help support yourunique lifestyle:- Full-time 39h/week, permanent contract: Monday to Friday from 9:00 - 18:00- Salary 22.000 euros gross/year + up to 2.400 euros gross/year in bonus-Remote from Spain- Bring-a-friend (referral) bonus opportunities- Full paid training on the company and the project you'll be working onExperience the best version of you!AtConcentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.Concentrix is an equal opportunity employerWe're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
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