Descripción de la oferta
Position Overview
MCI is a fast‑growing tech‑enabled business services company with a strong call center footprint and operations across multiple countries. We deliver customer experience (CX), business process outsourcing (BPO), and anything‑as‑a‑service (XaaS) cloud technology solutions to industries such as healthcare, retail, government, education, telecom, technology e‑commerce, and financial services. Our contact centers support both on‑site and remote agents using advanced technologies to enhance customer journeys, drive scalability and reduce costs. We are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities, and contribute to the success of a globally expanding, industry‑leading organization.
Key Responsibilities
Collect, organize, and summarize data from various sources, including market research, customer feedback, and internal reports.
Maintain and update the CRM system with relevant sales and customer information.
Draft and distribute email communications to executives, sales teams, and clients.
Schedule and coordinate meetings, calls, and presentations for the sales team.
Act as the primary contact for client inquiries, ensuring prompt and accurate responses.
Assist in the preparation of sales proposals, contracts, and other documentation.
Manage calendars and travel arrangements for sales executives.
Provide logistical support for sales events and meetings.
Generate regular reports on sales performance, market trends, and customer insights.
Analyze data to identify opportunities for sales growth and improvement.
Collaborate closely with the marketing and product teams to ensure alignment on sales strategies and initiatives.
Support the sales team with the development of sales materials and presentations.
Candidate Qualifications
Bachelor’s degree in business administration, marketing, or a related field.
Minimum of 2–3 years of experience in a sales support or administrative role.
Exceptional organizational and time‑management skills.
Strong written and verbal communication skills.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.
Ability to work independently and as part of a team.
Detail‑oriented with a high level of accuracy.
Ability to handle sensitive information with confidentiality.
Compensation & Benefits
Starting compensation is based on experience, and we offer a variety of benefits and incentives that grow with you over time.
HMO coverage.
Dental coverage and in‑house dental assistance.
Free meal during training.
Career growth and learning opportunities.
Allowances for rice, clothing, laundry, and meals.
Performance and loyalty bonuses.
Frequent workplace disinfection and fogging.
Opportunities for growth and promotion.
Employee shuttle services.
Company retreats and off‑site events.
In‑office rewards, raffles, recognition gifts, and treats.
Physical Requirements
This job is performed in a professional office environment. The employee will largely be sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee may occasionally need to move around the office, reach in any direction, lift or move objects up to forty (40) pounds.
Conditions of Employment
Must be authorized to work in the country where the job is based.
Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
Reasonable Accommodation
Consistent with the Americans with Disabilities Act, it is the policy of MCI to provide reasonable accommodations when requested by a qualified applicant or employee unless such accommodations would cause undue hardship. The policy applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
EQUAL OPPORTUNITY EMPLOYER
MCI embraces diversity and is committed to a work environment free from discrimination. All employees are treated with dignity and respect. MCI will consider qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any protected characteristic. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. MCI provides reasonable accommodations to qualified employees with protected disabilities where required by law.
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