Descripción de la oferta
Experteer Overview
In this role you drive Salesforce CRM projects from pre-sales to delivery, guiding cross-functional teams to meet scope, schedule, and budget. You’ll translate client objectives into actionable plans and ensure high-quality, customer-centric outcomes. You will lead demos, manage risks, and foster strong client relationships to support satisfaction and growth. This is a hands-on leadership role in a fast-moving CX-focused organization.
Compensaciones / Beneficios
• Support pre-sales tasks: solution design, estimation, planning
• Lead and supervise project team, assignments, and resources
• Manage progress to meet timelines, scope, and budget
• Coordinate change requests and inform stakeholders of impacts
• Provide client visibility on progress and lead steering meetings
• Notify operations of deviations; establish risk and communication plans
• Ensure documentation control and quality of deliverables
• Lead client demos and issue resolution
• Foster customer satisfaction and project objectives
• Identify Up u0026 Cross-Selling opportunities
• Conduct team retrospectives and drive improvements
• Mentor and supervise the assigned team, supporting skill development
• Participate in development and training of team members
• Monitor and evaluate project outcomes and post-project results
Responsabilidades
• +5 years of project management experience in roles leading Salesforce projects
• +3 years of end-to-end CRM implementation experience
• Hands-on experience with Salesforce Service Cloud and Marketing Cloud
• Proven experience with Agile methodologies (SCRUM)
• Experience with Jira or similar project management tools
• Professional proficiency in English (Medium-High)
Requisitos principales
• Permanent contract
• Flexible schedule
• Home Office
• Health insurance
• Certifications plan
• Professional development
