Descripción de la oferta
Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for Salesforce Service Lead.
Main responsibilities:
Provide support in Pre-sales tasks for assigned accounts: Solution design, estimation, planning, and assumptions.
Share with the service team the client's vision, goals, and expectations.
When there's a dedicated team, allocate and supervise their tasks, managing assignments, vacations, and absences during the service.
Manage service progress to ensure deadlines, scope, and budget are met.
Facilitate change requests to ensure all parties are informed about schedule and budget impacts.
Provide visibility of service progress to the client and the Client Lead. Lead follow-up meetings.
Alert operations management about potential deviations.
Supervise all incoming and outgoing service documentation.
Lead the resolution of problems arising from service evolution.
Pursue customer satisfaction regarding the service.
Ensure service objectives are met. Subsequently evaluate the service and identify successful and unsuccessful elements.
Responsible for sending customer satisfaction surveys regarding the service.
Identify potential Up & Cross Selling opportunities for the account.
Mandatory Skills:
At least 4 years of experience as a Salesforce Consultant or similar role.
Experience working with Agile methodologies.
Strong communication and presentation skills
Intermediate-High Level of English (reading, writing, listening and speaking)
What do we offer
Permanent contract.
Flexible Schedule. We make it easy. Balance your professional and personal life.
Certifications plan. Improve your skills and get the official certificate from our main partners.
Home Office. You decide and we support you.
Flexible retribution (public transport ticket, Ticket restaurant, …).
Health insurance.
OMEGA in action. Our commitment to a better society is not just an intention
Professional development: Evolve, grow and get where you want to go.
About us
Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.
Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.
With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.
We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.
Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).
At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.
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